Beginner’s Guide

The Financial Conduct Authority (frequently abbreviated to FCA) is the UK’s financial regulator, funded by the Financial Services industry and operating independently of the government. The FCA regulates all businesses providing financial services in the UK, both retail (financial services provided to consumers, individual people, small businesses) and wholesale (financial services provided to large businesses,…

What is an MLRO? The acronym stands for Money Laundering Reporting Officer, but what do they do and how do they fit into Governance, Risk & Compliance? Since 2007, all regulated Financial Services businesses have been required to appoint an MLRO. The Money Laundering Reporting Officer oversees an organisation’s AML (Anti Money-Laundering) systems and is…

The Financial Ombudsman Service is an organisation that represents the interests of the public where they have a complaint about a Bank or a Financial Services business including but not limited to building societies, financial advisers, investment firms and insurance companies. When a customer feels they have been mistreated, they will first complain to the…