Kind Consultancy is very excited to announce a new partnership with TieTa.
TieTa are a fast-growing business providing contact centre support to businesses across Financial Services and beyond. Much more than a simple outsourcing provider, they integrate call centre resource seamlessly into your business’s pre-existing customer contact approach. Whether you need a small number of additional call handlers for peak times, or you want a full dedicated team handling a collections or complaints project for six months, they can deliver a bespoke strategy that works for you and their solutions can be scaled for businesses of any size. Kind Consultancy will be working closely with TieTa to ensure all of their contact agents have the right knowledge and experience, and we’re very conscious of the need for vulnerable customers to be treated appropriately in these difficult times. Learn more about TieTa here.
If your organisation is facing a rapid spike in Complaints or Collections, but you don’t have the space to add a new team on-site, this could be the perfect solution. TieTa have worked on a wide range of Financial Services projects and can even outsource KYC functions – if you have an idea for a potential outsourcing approach, Kind and TieTa can tailor a solution to make it work.
Get in touch with Kind today on 01216432100 or firstname.lastname@example.org for an in-depth discussion of how TieTa and Kind Consultancy can work together to give your Contact, Complaints or Collections function the edge they need to succeed.