Quality Assurance

What is Quality Assurance?

Complaints Quality Assurance professionals are responsible for checking Complaints cases to ensure the correct outcome has been achieved.

What do Quality Assurance professionals do?

• Quality checks completed cases;
• Monitors calls;
• Focusses on positive customer outcomes and treating customers fairly;
• Provides constructive feedback to colleagues;
• Seeks and highlights opportunities to improve customer experiences and complaints processes;
• Embedding any changes to processes.

Are you looking to appoint a Quality Assurance professional?

Whether it’s permanent or a contract appointment, we can help you find the perfect candidate for the position. To find out more, complete the contact form below and we’ll be in touch within the next working day to discuss your opportunity further.

Why should you use us for your search?

• Our extensive network of Complaints and Remediation experts enables us to present your opportunity to the best talent on the market;
• Proactive head-hunting delivers the right candidate for your opportunity swiftly whilst improving the accuracy of the search;
• You’ll receive a shortlist of qualified candidates that fit your requirements. This means you won’t have to sift through handfuls of prospective candidate CVs;
• We have a database of pre-qualified, permanent and interim, Complaints and Remediation professionals that are ready and waiting to hear about your role.

If you or your organisation are looking to appoint a Quality Assurance professional, complete the contact form below and we’ll get in touch with you within the next working day to discuss how we can help you find the best talent for your role.