What is a Contact Centre Agent?

• Contact Centre Agents will handle incoming and outgoing telephone and e-mail communications with customers, with a focus on Collections related issues.
• What does a Contact Centre Agent do?
• Acts as the first point of contact for customers, receiving incoming calls and e-mails;
• Establishes customers’ needs and records the nature of their communication;
• Redirects customers to the part of the business they need to speak with – Collections, Complaints etc;
• Escalates any issues that require urgent attention;
• Maintains good phone manner at all times, ensuring customers feel heard and acting as ambassadors for the brand of their business.

Are you looking to appoint a Contact Centre Agent?

Whether it’s permanent or a contract appointment, we can help you find the perfect candidate for the position. To find out more, complete the contact form below and we’ll be in touch within the next working day to discuss your opportunity further.

Why should you use us for your search?

• Our extensive network of Collections experts enables us to present your opportunity to the best talent on the market;
• Proactive head-hunting delivers the right candidate for your opportunity swiftly whilst improving the accuracy of the search;
• You’ll receive a shortlist of qualified candidates that fit your requirements. This means you won’t have to sift through handfuls of prospective candidate CVs;
• We have a database of pre-qualified, permanent and contract Collections professionals who are ready and waiting to hear about your role.

If you or your organisation are looking to appoint a Contact Centre Agent, complete the contact form below and we’ll get in touch with you within the next working day to discuss how we can help you find the best talent for your role.