Sectors
A Complaint from a customer may be the first time a business becomes aware of a major issue with the way it operates. It could also just be a minor mix-up caused by simple human error in an isolated incident. Having exceptional Complaints staff means both scenarios get the right response – whether that’s rapid escalation or simply providing the customer with a sympathetic ear and ensuring they feel heard.
Recently it’s also become more vital than ever to have Complaints professionals with a good understanding of how to work with vulnerable customers – taking each individual customer’s circumstances into account both in terms of how they handle and record a complaint and in how it dictates what response is or isn’t appropriate for that customer.
We understand how frustrating it can be to work with generalist recruiters on positions, with an outdated and simplistic understanding of the Complaints function. Kind Consultancy’s leadership team is formed entirely of people who have previously worked in Financial Services and Banking, and we ensure our recruiters stay close to industry knowledge and regulatory developments.
This enables us to form truly collaborative relationships with our clients and to take a genuinely consultative approach. We take the time to get to know your Complaints resource needs, your company culture, how the role fits into wider business plans and the long-term goals for your Complaints team. All of that information allows us to make sure we only ever select and submit Complaints professionals who are going to be right not just for this opening but for your organisation as a whole – today, and for the foreseeable future.
Previously we have supplied major banks, building societies and specialist mortgage lenders with full teams of Complaint Handler resource for short-term contract projects, we’ve provided Head of Complaints and Head of Remediation interims to motor finance businesses and we’ve recruited permanent Complaints Team Leaders, Quality Checkers and Complaints Administrator for Financial Services organisations of all sizes.
Complaints
Sectors
Contact Us
Whatever your Complaints hiring needs, Kind Consultancy are uniquely positioned to help. Contact us on 0121 643 2100 or e-mail info@kindconsultancy.com with the subject line “Complaints Recruitment” for a confidential conversation.
To find out more about Complaints in Financial Services, visit the Financial Ombudsman website.
Why Choose Us?
Kind Consultancy is an Executive Search and Headhunting firm.
Kind Consultancy prides itself in making a difference to our client’s market positioning and assisting in furthering our candidate’s careers.
Kind Agile
Our expertise has also been instrumental in guiding fast-growing FinTech start-ups through the complex FCA authorisation process, providing them with the Subject Matter Experts they’ve needed to succeed.
Even investment banks outside the UK have benefited from our specialised financial crime and AML interim consultants, with one global bank utilising Kind Consultancy as their primary source for professionals with FCA experience.
Kind specialises in interim and permanent positions within Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation.
A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services
