Collections Coach

What is a Collections Coach?

A Collections Coach looks at the performance and output of Collections staff and provides the training and feedback they need to improve the quality of their work and achieve all of their goals

What does a Collections Coach do?

• Overall responsibility for the on-going development and training of Collections staff;
• Supporting in the delivery of training sessions as and when required;
• Ensuring Collections staff understand the importance of Treating Customers Fairly and are consistently reaching Fair Outcomes;
• Supporting new Collections starters in the on-boarding process;
• Assisting in one on one and group-based coaching alongside Collections Managers and Collections Team Leaders;
• Providing ongoing support to Collections staff, ensuring all key information is being retained and applied consistently.

Are you looking to appoint a Collections Coach?

Whether it’s permanent or a contract appointment, we can help you find the perfect candidate for the position. To find out more, complete the contact form below and we’ll be in touch within the next working day to discuss your opportunity further.

Why should you use us for your search?

• Our extensive network of Collections experts enables us to present your opportunity to the best talent on the market;
• Proactive head-hunting delivers the right candidate for your opportunity swiftly whilst improving the accuracy of the search;
• You’ll receive a shortlist of qualified candidates that fit your requirements. This means you won’t have to sift through handfuls of prospective candidate CVs;
• We have a database of pre-qualified, permanent and contract Collections professionals who are ready and waiting to hear about your role.

If you or your organisation are looking to appoint a Collections Coach complete the contact from below and we’ll get in touch with you within the next working day to discuss how we can help you find the best talent for your role.