Complaints

Operations Manager

150 150 Kind Consultancy

What is an Operations Manager? An Operations Manager ensures all Complaints Management activity is managed effectively. What does an Operations Manager do? Identifies areas for operational improvement; Recommends changes relating to best practices, policies and processes; Manages regulatory change complaints projects; Ensures departments comply with complaints strategy. Are you looking to appoint an Operations Manager?…

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Remediation Manager

150 150 Kind Consultancy

What is a Remediation Manager? A Remediation Manager is responsible for overseeing and managing an organisation’s day to day Remediation activities, ensuring policies and procedures are working as intended to create fair customer outcomes. What does a Remediation Manager do? Managing a team of remediation staff to consistently meet productivity and quality targets; Driving performance…

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Head of Remediation

150 150 Kind Consultancy

What is a Head of Remediation? Head of Remediation is responsible for managing, co-ordinating and delivering a business’s Remediation programme. What does a Head of Remediation do? Leads the senior Remediation team; Works with key stakeholders and ‘Heads of’ to understand non-compliance issues which could result in remediation requirements; Devises a Remediation Programme and delivering…

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Head of Complaints

150 150 Kind Consultancy

What is a Head of Complaints? The Head of Complaints in a business has overall responsibility for co-ordinating and delivering the organisation’s Complaints programme. What does a Head of Complaints do? Leads the senior Complaints team; Works with key stakeholders and ‘Heads of’ to understand non-compliance issues which are or could generate complaints; Devises a…

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Business Analyst

150 150 Kind Consultancy

Are you recruiting a Business Analyst? Whether it’s a permanent or an interim appointment, we can help you find the perfect candidate for this or any other Governance, Risk and Compliance role. To find out more, complete the contact form below and we’ll be in touch within the next working day to discuss your opportunity…

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Senior Operations Manager

150 150 Kind Consultancy

What is a Senior Operations Manager? A Senior Operations Manager has overall responsibility for the front-line Complaints business area and influencing stakeholders across the organisation in relation to Complaints and Remediation issues. Main duties of a Senior Operations Manager include: Oversight of the Complaints division Managing Complaints Managers and Operations Managers Managing Service Level Delivery…

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