Collections

What is a Collections MI Analyst? A Collections MI Analyst will collate and assess Management Information regarding the Collections & Remediation function, enabling management to make informed decisions. What does a Collections MI Analyst do? Gathering data on the performance of the Collections & Recoveries staff and strategies, and conducting in-depth analysis of this data;…

What is a Collections Team Leader? A Collections Team Leader handles the day to day management of Collections Advisors, acting as the middle point between these staff and the senior Collections team. What does a Collections Team Leader do? Leading the collections team in a hands-on manner, day to day; Embedding a culture of Treating…

What is a Collections Operations Manager? A Collections Operations Manager has overall responsibility for how a Collections function works, ensuring that business targets are met but also that customers are being treated fairly and are receiving positive outcomes. What does a Collections Operations Manager do? Delivering Collections policies, procedures and processes, monitoring for efficiency and…

What is a Collections Coach? A Collections Coach looks at the performance and output of Collections staff and provides the training and feedback they need to improve the quality of their work and achieve all of their goals What does a Collections Coach do? Overall responsibility for the on-going development and training of Collections staff;…

What is a Collections Strategy Manager? A Collections Strategy Manager will define and update business strategies for a Collections division. What does a Collections Strategy Manager do? Designs and embeds short and long-term Collections strategy plans; Ensures that all Collections strategies deliver on customer needs, regulatory requirements and business objectives; Monitors and rectifies any Conduct…

What is a Head of Collections? Head of Collections has overall responsibility for Collections operations, leadership of the Collections function and development of Collections staff What does a Head of Collections do? Maximises the effectiveness and efficiency of the Collections function; Holds responsibility for ensuring that all Collections and Recoveries activities meet regulatory requirements and…

What is a Collections Advisor? Collections Advisors are responsible for recovering payments owed to the business by working with customers who are in debt to the organisation. What does a Collections Advisor do? Assists customers who are in financial difficulty through inbound and outbound calls; Sensitively discusses customers financial situations, educating them on the issues…

What is a Customer Contact Administrator? Customer Contact Administrators support Customer Contact Agents in logging the necessary information for customer Collections cases. What does a Customer Contact Administrator do? Supports Customer Contact Agents; Gathers and stores documentation relating to customer communications; Contacts customers where documentation or extra information is needed; Consistently follows all data privacy…

What is a Contact Centre Agent? Contact Centre Agents will handle incoming and outgoing telephone and e-mail communications with customers, with a focus on Collections related issues. What does a Contact Centre Agent do? Acts as the first point of contact for customers, receiving incoming calls and e-mails; Establishes customers’ needs and records the nature…

Content Needed What is Head of Risk? The Head of Risk is typically concerned with issues such as insurance and financial auditing, internal auditing, global business variables, fraud prevention and other internal corporate investigations. They’re also responsible for implementing operational risk management and mitigation processes to avoid losses stemming from inadequate or failed procedures, systems or policies. Typical…