What is Quality Assurance?
Complaints Quality Assurance is responsible for checking Complaints cases to ensure the correct outcome has been achieved.
Main duties of Quality Assurance include:
- Checking reviewed cases.
- Focussing on positive customer outcomes and treating customers fairly.
- Providing constructive feedback to colleagues.
- Seeking opportunities to improve customer experiences and complaints processes.
Do you require Quality Assurance?
If your organisation is looking to hire Quality Assurance, contact us today. By completing the form below we’ll be able to contact you directly to ascertain how we can help you find the best talent for your opportunity.
Why partner with Kind Consultancy to find Quality Assurance?
So, if your organisation requires a Quality Assurance, we can be of assistance. Our team of experienced Consultants have access to an extensive network of interim and permanent GRC and Complaints professionals across the UK and Europe. To start the process of working with us, complete the form below and we’ll contact you within two working hours to discuss your opportunities.