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What is a Outcomes Tester?

Complaints Outcomes Tester is responsible for overseeing the allocation, analysis and conclusion of customer complaints.

Main duties of a Outcomes Tester include:

  • 1st line outcome testing following a set framework and structure.
  • Assessing the quality of customer outcomes during specific customer interactions. 
  • Fully documenting all decisions with strong supporting evidence.
  • Ensuring outcome testing volumes are achieved with consistent grading.

Do you require a Outcomes Tester?

If your organisation is looking to hire a Outcomes Tester, contact us today. By completing the form below we’ll be able to contact you directly to ascertain how we can help you find the best talent for your opportunity.

Are you looking to appoint a Vulnerability Manager?

If your organization is looking to hire a Vulnerability Manager, get in contact today! Click ‘book a call’ below and complete the form and we’ll be able to contact you within 24 hours in order to ascertain how we can help you find the best talent for your opportunity.

Why partner with Kind Consultancy to find a Outcomes Tester?

So, if your organisation requires a Outcomes Tester, we can be of assistance. Our team of experienced Consultants have access to an extensive network of interim and permanent GRC and Complaints professionals across the UK and Europe. To start the process of working with us, complete the form below and we’ll contact you within two working hours to discuss your opportunities.

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