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What is a Contact Centre Agent?

Contact Centre Agent is responsible for taking initial customer complaints calls.

Main duties of a Contact Centre Agent include:

  • Answering inbound customer calls.
  • Understanding and recording the specific nature of the complaint.
  • Escalating complaints to the appropriate teams.

Do you require a Contact Centre Agent?

If your organisation is looking to hire a Contact Centre Agent, contact us today. By completing the form below we’ll be able to contact you directly to ascertain how we can help you find the best talent for your opportunity.

Why partner with Kind Consultancy to find a Contact Centre Agent?

So, if your organisation requires a Contact Centre Agent, we can be of assistance. Our team of experienced Consultants have access to an extensive network of interim and permanent GRC and Complaints professionals across the UK and Europe. To start the process of working with us, complete the form below and we’ll contact you within two working hours to discuss your opportunities.

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