What does a Contact Centre Agent do?
A Contact Centre Agent is responsible for taking initial customer complaint calls, in some organisation’s they might also answer e-mails or web-chat inquiries.
Main duties of a Contact Centre Agent include:
- Answering inbound customer calls.
- Understanding and recording the specific nature of the complaint.
- Escalating complaints to the appropriate teams.
- Ensuring customers feel heard and understood
- Gathering and logging customer details
How can Kind Consultancy help?
If your organisation is looking to hire someone with the skills to tackle these duties, contact us today. By completing the form below we’ll be able to contact you directly to ascertain how we can help you find the best talent for your opportunity.
Why partner with Kind Consultancy?
So, if your organisation requires someone to fulfil those duties, we can be of assistance. Our team of experienced Consultants have access to an extensive network of interim and permanent GRC and Complaints professionals across the UK and Europe. To start the process of working with us, complete the form below and we’ll contact you within two working hours to discuss your opportunities.