What is a Complaints Team Leader?
A Complaints Team Leader leads and manages a team of Complaint Handlers.
Main duties of a Complaints Team Leader include:
- Ensuring complaints activity runs smoothly, to regulatory standards.
- Driving complaints handling performance, management information and feeding back to management.
- Overseeing complaint review process, including data gathering, customer contact and decision making.
- Succession planning and talent management.
Do you require a Complaints Team Leader?
If your organisation is looking to hire a Complaints Team Leader, contact us today. By completing the form below we’ll be able to contact you directly to ascertain how we can help you find the best talent for your opportunity.
Why partner with Kind Consultancy to find a Complaints Team Leader?
So, if your organisation requires a Complaints Team Leader, we can be of assistance. Our team of experienced Consultants have access to an extensive network of interim and permanent GRC and Complaints professionals across the UK and Europe. To start the process of working with us, complete the form below and we’ll contact you within two working hours to discuss your opportunities.