Complaints & Remediation
Complaints, both regulated and non-regulated, are a vital part of intelligence to any business.
In addition to improving the customer service experience to ensure loyalty, crucial processes and procedures can be amended and evolved. As well as being a key opportunity for business improvement, an organisation’s ability to manage complaints efficiently is more important than ever to regulators.
Our complaints division has a wealth of experience across the financial services and other regulated sectors.
Rather than pulling on internal resource from other areas of your business, Kind has the capability to provide you with quality resource when and where you need it most – on a permanent basis or through “Kind Agile Solutions”, our roster of pre-screened elite interim complaints professionals.
Our areas of expertise include:
- Complaints Management
- Complaints Handling
- Root Cause Analysis
- MI Analysis
- Data Analysis
- Business Analysis
- Quality Assurance
- Quality Checking