Financial Services
Recruitment Specialists
Risk, Compliance, Complaints
and Financial Crime
Providing permanent
and interim solutions


Collections - Case Study

Collections : Case Study

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A large, established motor finance company required additional support within their collections team to work with vulnerable customers in relation to their payment plans. Due to an ongoing relationship, the client reached out to Kind Consultancy asking for them to supply experienced interim Collections Consultants for a 12-month project. Kind selected people from the King…

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Case Study: Payment Holidays - How can Kind Consultancy assist clients with issues arising from payment holidays?

Payment Holidays : Case Study

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As a result of the Covid-19 pandemic, one of our longstanding clients was seeing a rapid spike in the number of complaints they were receiving relating to payment holidays. The client recognised that they needed support from experienced complaint handlers who were not from a template-driven PPI background. Our client reached out to us at…

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TieTa and Kind Consultancy Partnership Announcement

TieTa & Kind Consultancy: A New Partnership

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Kind Consultancy is very excited to announce a new partnership with TieTa. TieTa are a fast-growing business providing contact centre support to businesses across Financial Services and beyond. Much more than a simple outsourcing provider, they integrate call centre resource seamlessly into your business’s pre-existing customer contact approach. Whether you need a small number of…

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Collections in 2020: What Comes Next?

Collections: What Comes Next?

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Nearly I.2 million people in the UK have made use of Payment Holiday options introduced since the outbreak of the Corona-virus in early spring of 2020. UK Finance has found that approximately 70% of people who took Payment Holidays did not need to for Financial reasons and had done so more as a preventative measure.…

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What is the Financial Conduct Authority? - A Beginner's Guide

What is the Financial Conduct Authority? – A Beginner’s Guide

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The Financial Conduct Authority (frequently abbreviated to FCA) is the UK’s financial regulator, funded by the Financial Services industry and operating independently of the government. The FCA regulates all businesses providing financial services in the UK, both retail (financial services provided to consumers, individual people, small businesses) and wholesale (financial services provided to large businesses,…

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Returning to the Office - a Kind Group update

A Kind Group Update from Mat Kind

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Here at the Kind Group we are now looking at what the new “norm” will look like post lockdown and our “return to work” procedure is well underway. As a group we have continued to be “business as usual” and I am very pleased and proud of how the whole Kind team has adapted and…

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What is an MLRO

What Is An MLRO? – A Beginner’s Guide

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What is an MLRO? The acronym stands for Money Laundering Reporting Officer, but what do they do and how do they fit into Governance, Risk & Compliance? Since 2007, all regulated Financial Services businesses have been required to appoint an MLRO. The Money Laundering Reporting Officer oversees an organisation’s AML (Anti Money-Laundering) systems and is…

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What is the Financial Ombudsman Purpose?

What is the Financial Ombudsman Service? – A Beginner’s Guide

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The Financial Ombudsman Service is an organisation that represents the interests of the public where they have a complaint about a Bank or a Financial Services business including but not limited to building societies, financial advisers, investment firms and insurance companies. When a customer feels they have been mistreated, they will first complain to the…

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What are the long-term Financial impacts of a pandemic?

What Are the Long-Term Financial Impacts of a Pandemic?

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As we head into the summer, some parts of our lives are beginning to look more like they did before the global Covid-19 pandemic but in many other ways, we are just starting to get to grips with the bigger picture including the question of the long-term financial effects. Consumers have had a number of…

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mortgage holiday complaints lending after covid-19

Lending After the Pandemic: The Long Road Ahead

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Late last month the Treasury announced a three-month extension to the mortgage payment holidays they had brought in to help homeowners through the pandemic. With so many people furloughed, made redundant or unable to work, the mortgage payment holiday scheme allowed them to defer mortgage payments from March for three months. As the end of…

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