Financial Services
Recruitment Specialists
Risk, Compliance, Complaints
and Financial Crime
Providing permanent
and interim solutions


Mortgage Operations Case Study

Mortgage Operations – Case Study

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In our Case Study series, we walk through the methods we’ve recently used to help a client, each one giving you some insight into the variety of tailored approaches we can utilise depending on the circumstances. The Client Kind Consultancy worked with a large UK retail bank that was seeing a rapid, ongoing increase in…

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AML Contracts in 2020

AML Contract Demand Continues to Rise in 2020

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AML contract demand is on the rise – but why? First, let’s take a look at the background of the current Financial Services landscape: The Fraud Landscape In 2019, the number of Banking Fraud and Identity Fraud complaints in the UK rose to an all-time high. This year, we’ve seen numerous news stories about criminals…

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Automation vs Resource in Collections

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Automation – for many years now it’s been speeding up and scaling up the way that hundreds of different industries operate. Whenever technological solutions are used to replace human workers, there are a variety of ethical and business issues to consider – especially if automated systems are having direct contact with customers. That’s the situation…

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AML International Case Study Header

AML – International Client : Case Study

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In our Case Study series, we walk you through the methods we’ve recently used with one of our clients, to give you a glimpse at just some of the carefully tailored approaches Kind Consultancy can use to suit the specific needs of the organisations we work with. This week, we take a look at an…

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Section 166 KYC Case Study Header

Section 166 – KYC : Case Study

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In our Case Study series, we talk you through how Kind Consultancy handled a recent project, to give you a taste of just some of the tailored methods we use to deliver exactly what our clients’ need. The Client Kind Consultancy are a long-standing supplier to a Big 4 consultancy. They reached out to us…

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Header - Why the Kind Group Moved to Staffordshire

Why the Kind Group Moved to Staffordshire

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Here at the Kind Group we have been looking at what the new “norm” will look like post lockdown and our “return to work” procedure is now well underway. As a group we have continued to operate “business as usual” and I am very pleased and proud of how the whole Kind team has adapted…

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Does Size Matter? – The Benefits of a Small Recruiter

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Appearances can be deceiving, as the old cliché goes. Kind Consultancy is a small business, with a dedicated team – so it could be perceived that a major, multinational organisation wouldn’t think of using us for a large-scale recruitment project.  Well – they have, and continue to do so. We have worked a number of…

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Interims: Why They Could Be Your Next Best Solution

Interims: Your Next Best Solution

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Interim support has always been one of the key areas we focus on at Kind Consultancy, and across our time recruiting in the Governance, Risk, Compliance & Complaints space, it has become a more and more popular option. SME businesses used to see interims as people that larger companies hired, and the larger companies once…

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BAU Complaints : Case Study

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A major Financial Services client was experiencing a backlog of business as usual complaints. As a preferred supplier to the organisation, an urgent request was made to Kind Consultancy for a large number of experienced BAU Complaint Handlers who had substantial experience of handling complaints across a wide range of Financial Services products. Kind utilised…

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Motor Finance : Case Study

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A fast-growing digital Motor Finance lender had a significant increase in quality complaint volumes. The organisation’s permanent complaint handling team was in its infancy, with the business still in the process of recruiting staff. The time needed to place and train these people, however, meant they needed contract support, on-site and at work fast to…

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