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Quality Monitoring and Risk Officer

Kind Consultancy is working with a growing Challenger Bank which is currently seeking a Quality Monitoring and Risk Officer to join them in a full-time, permanent position with a hybrid work model based out of their West Midlands offices, paying up to £29,000.

The Quality Monitoring and Risk Officer will focus on conducting regular Quality and Compliance assessments for staff within the bank’s Motor Finance division, with other key responsibilities including:

  • Maintaining appropriate records of Motor Finance staff competency
  • Efficiently compiling and recording audit results and analysis to facilitate the production of monthly management information
  • Delivering constructive feedback on quality monitoring to promote a standard of excellence in all aspects of Motor Finance activity
  • Highlighting any risks identified while carrying out reviews immediately to line manager
  • Identifying and sharing best practice across Motor Finance to assist with the development of processes and procedures
  • Assisting the Motor Finance management team during Compliance Monitoring and Internal Audit reviews
  • Assisting with the development and delivery of robust quality monitoring processes where the customer journey is at the heart of everything we do
  • Preparation of Motor Finance monthly submissions to relevant committees, Annual Product Reviews, and other relevant reports and assessments for presentation both internally and externally
  • Supporting Motor Finance Operational Risk management, maintaining relationships with the Operational Risk team.
  • Maintaining of Motor Finance Business Continuity Plan
  • Acting as a point of liaison with the Bank’s data Protection Office for GDPR issues

Our ideal candidate for the Quality Monitoring and Risk Officer opportunity:

  • Has previous experience of Quality Assurance work within Motor Finance
  • Has excellent written and verbal communication skills
  • Has the confidence and credibility to challenge business policies, processes and procedures in a constructive manner
  • Has a track record in delivering outstanding customer service
  • Is capable of organising and prioritising workloads, ensuring deadlines are always met
  • Has a proactive approach and is self-motivated

If you’re interested in the Quality Monitoring and Risk Officer role, you have relevant skills, knowledge and experience, and you live in or can commute to the West Midlands.

Conduct Assurance Manager

Kind Consultancy is working with a successful Challenger Bank which is currently seeking a Conduct Assurance Manager to join them in a full-time, permanent role with a hybrid work model based in their West Midlands office, paying up to £51,000.

The Conduct Assurance Manager is a key role within the Operational Management team, with key responsibilities including:

  • Acting as a key business partner to support and challenge Operational Business Managers’ management of conduct risk across their areas.
  • Managing and supporting team leaders to promote a “customer first” culture and deliver our outcomes testing strategy.
  • Developing KPIs, SLAs, and metrics dashboards for use in assessing customer service and experience.
  • Using detailed MI to drive and develop internal control of regulatory and conduct risk, providing insight and support in addressing operational/conduct incidents and breaches.
  • Supporting key governance committees, support business change projects and lead working groups as required.

Our ideal candidate for the Conduct Assurance Manager opportunity:

  • The candidate should have experience in operational management and customer oversight strategies
  • Have a good working knowledge of FCA regulations in financial services and expertise in identifying and managing conduct risk
  • Ability to create MI and manipulate data for senior stakeholders
  • Be self-confident and highly organized with strong interpersonal and leadership skills
  • Proven track record in pragmatic solutions delivery and relationship management and able to apply professional judgment to identify, diagnose, and resolve regulatory and conduct-focused changes

If you’re interested in the Conduct Assurance Manager position, you have the necessary skills, knowledge and experience and you live in or can commute to the West Midlands, please apply with an up-to-date CV today.

Legal Counsel

Kind Consultancy is working with a well-established challenger bank which is currently seeking Legal Counsel to join them in a permanent, full-time role paying up to £75,000 with a hybrid work model requiring 2 days per week in their West Midlands offices.

The Legal Counsel position will focus on providing pragmatic and timely legal advice to the bank, supporting their legal and operational requirements, with key responsibilities including:

  • Drafting, reviewing, negotiating and advising on third party and customer agreements, including technology agreements, outsourcing, software licences, general terms and conditions etc.
  • Reviewing existing material contracts and other significant contracts affecting the business to confirm compliance with operational resilience requirements and requirements of managing third party outsourcing in a regulated context.
  • Engaging with stakeholders and consultants (Contract Owners), to draft and negotiate, direct or via the Contract Owners a variety of commercial, technology and software agreements pivotal to the safe and resilient operation of the Bank, improving the contractual production and embedding a culture of regulatory compliance underpinning commercially viable agreements
  • Advising and supporting internal stakeholders on BAU matters, providing support to General Counsel and representing the bank’s legal position on projects as and when required
  • Developing, implementing and updating legal policies, procedures and standard templates.
  • Supporting with data protection and privacy matters – including maintaining the Data Protection Policy, drafting privacy notices, managing data subject access requests, advising on and supporting responses to data breaches, supporting privacy impact assessments, and ensuring appropriate contractual protection in supplier agreements.
  • Instructing and managing effectively matters outsourced to external law firms, including budgetary control where necessary.
  • Supporting the MLRO and Deputy MLRO including where necessary assisting in the investigation and reporting of suspected money laundering or terrorist financing to the National Crime Agency.
  • Advising on and managing legal risk, including emerging risks and carrying out risk assessments and reviews of performance against assigned policies.
  • Attending committee and project meetings to give legal advice and support business initiatives.
  • Supporting the Chief Risk Officer and the Risk team with effective use of the firm’s risk management system.
  • Advising colleagues on complex or unusual complaints
  • Working with Customer and Product teams to assist and advise on the product design process as well as providing review and guidance towards the production of customer facing documents and communications
  • Maintaining up to date knowledge of any changes to law, regulation and industry codes of practice; reporting to senior management in a timely and proportionate manner to enable compliance.

Our ideal candidate for the Legal Counsel opportunity:

  • Must be a qualified Solicitor, Barrister or F.ILEX (Fellow of the Chartered Institute of Legal Executives) with at least 3 years post qualification experience
  • Has a current practising certificate without any restrictions imposed.
  • Possesses a strong understanding of PRA and FCA rules and the regulatory regime
  • Has good working knowledge of legal provisions relating to the banking sector
  • Has past experience in contract negotiation and drafting
  • Is able to recognise and appropriately deal with legal issues in a pragmatic manner
  • Demonstrates the ability to collaborate with others, and to think outside the box
  • Is skilled in legal research, critical thinking, and drafting
  • Has excellent communication skills, including the ability to persuade; especially upward.

If you’re interested in the Legal Counsel position, have the necessary skills, experience and qualification and live in or can commute to the West Midlands, please apply with an updated CV today.

Compliance Monitoring Manager

Kind Consultancy is working with a well-established, successful Automotive Finance business which is currently seeking a Compliance Monitoring Manager to join them in a full-time, permanent role paying up to £55,000, with a hybrid work model requiring 3 in-office days per week in Leicestershire.

The Compliance Monitoring Manager will:

  • Manage a small team monitoring regulated activity in our business
  • Maintain a continual focus on Consumer Duty and positive customer outcomes
  • Maintain appropriate systems and controls to ensure compliance with the requirements and standards under all applicable FCA regulations.
  • Complete FCA regulatory returns
  • Support staff development and deliver regular training opportunities to the wider team
  • Communicate Compliance issues to key stakeholders

Our ideal candidate for the Compliance Monitoring Manager opportunity:

  • Has extensive experience of Compliance-related work in FCA regulated environments
  • Has good knowledge of Consumer Credit and the relevant FCA rules and guidance including CONC, Consumer Duty, ICOBS and Vulnerable Customers
  • Has past experience of completing FCA regulatory returns and conducting root cause analysis
  • Has experience manging, leading and coaching staff
  • Is an excellent communicator in both writing and speech, with the ability to translate complex Compliance issues for a variety of audiences
  • Demonstrates strong problem solving skills with the ability to translate problems and find resolutions
  • Is highly organised with good IT and software skills – must be a confident Excel use

If you’re interested in the Compliance Monitoring Manager opportunity, you have the skills, knowledge and experience we’re looking for and you live in or can commute to Leicestershire, please apply with an updated CV today.

Business Analyst

Kind Consultancy is working with a long-standing UK financial services organisation which is currently seeking a Business Analyst to join them on a full-time, permanent basis. Paying £35,000 – £40,000 dependent on experience, with a hybrid work model requiring 2 days per week in their Leicestershire offices after a fully office-based training period.

Reporting to the Business Transformation Manager, the Business Analyst will support the delivery of business transformation and change initiatives across the firm, with key responsibilities including:

  • Assisting with the creation of key change framework documents
  • Ensuring that all transformation and change projects adhere to the defined change framework including templates and reporting processes.
  • Acting as a bridge between technical teams and stakeholders to ensure clear understanding and alignment of project and goal deliverables.
  • Championing business transformation, providing support and coaching on the principles and methodology relating to securing and structuring a new project.
  • Identifying, defining, and documenting project requirements.
  • Translating requirements into suitable documentation, tailored for business and technical use, including user stories / use cases and customer journeys.
  • Examining existing business models and flows of data, documenting and summarising findings and then assisting in the design and delivery of improved solutions.
  • Identifying options for potential solutions and assessing them for business, financial and technical feasibility.
  • Establishing and building effective, long-lasting relationships with stakeholders, SME’s and third parties
  • Organising and facilitating project workshops and meetings as appropriate.
  • Assisting in the creation of testing schedules associated with project deliverables, and assist in User Acceptance Testing where required.

Our ideal candidate for the Business Analyst opportunity:

  • Has experience of delivery using Agile change methodology and of working within a regulated Financial Services environment
  • Has knowledge of other change management frameworks and documentation.
  • Is able to hit the ground running, utilising solid past experience in performing a Business Analyst role across a range of projects
  • Demonstrates excellent analytical skills with a focus on attention to detail to ensure completion of tasks to a high standard.
  • Has a proactive approach to change delivery, with the ability to prioritise effectively
  • Is a logical and creative problem-solver with the ability to identify critical issues.
  • Has exceptional organisational, time management & communication skills and the ability to learn quickly.
  • Has strong presentation, written and spoken communication skills.
  • Has the initiative to identify and research own ideas and those suggested by colleagues.
  • Holding or being willing to work towards professionally recognised accreditation would be desirable, as would an advanced working knowledge of Microsoft Office, Visio and Project and a track record of effectively challenging existing approaches/practices/systems

If you’re interested in the Business Analyst role, are based in or can commute to Leicestershire and have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

IT Change Risk Manager

Kind Consultancy is working with a large, successful Property Services business which is currently seeking an IT Change Risk Manager to join them in a full-time, permanent role paying £65,000 – £90,000 dependent on experience, with a hybrid work model requiring 3 in-office days per week which can be in either their Buckinghamshire or Bedfordshire offices.

The IT Change Risk Manager will provide second line oversight of IT change risk across the business with a focus on technology transformation and change initiatives, with key responsibilities including:

  • Leading the assessment of Programme and IT Change Risk as the second line subject matter expert in IT Change, with a focus on technology transformation and change programmes.
  • Assessing the effectiveness of Risk Management capabilities within specific programmes, including assessment of the documentation and management of risks; the assessment, management, and escalation of key risks and issues; the appropriateness of management responses; and the impacts of key risks to the business.
  • Developing holistic management information and reporting on the risk profile of significant IT Change programmes and the aggregate risk profile to the business arising from change.
  • Engaging and collaborating with the wider team to ensure appropriate SME input and challenge into the broader non-technology elements of change and associated Operational Risk e.g. business functionality, regulatory expectations and information risk requirements.
  • Challenging that risks associated with IT Change are appropriately assessed to consider all risk disciplines including consideration as to whether good customer outcomes are being achieved and foreseeable harm is being avoided in line with Consumer Duty.
  • Leading and delivering ’deep dive’ reviews of specific programmes and IT change deliverables to include, as required: consideration of governance arrangements; solution design and selection; testing including non functional testing, business readiness, delivery and implementation planning; and the management of activities transitioning to BAU – providing second line views and reports to programme management and wider senior management.
  • Engaging with management to highlight potential gaps in the moment, providing structured feedback and drive improvements.
  • Producing reports and MI for relevant groups, Committees and Board as required.

Our ideal candidate for the IT Change Risk Manager opportunity:

  • Holds a professional programme/change management qualification (e.g., CCMP, PMI, MSP) or IT audit (CISA) and equivalent experience of IT and change risk assessment at infrastructure, application and programme/project level.
  • Demonstrates expertise in technology risk/change risk and control practices.
  • Has outstanding communication skills (both verbal and written) and listening skills with the ability to provide constructive challenge to senior stakeholders whilst building relationships
  • Has experience in a change practitioner context, for example project or programme management, and of delivering or providing oversight over large technology transformation programmes.
  • Has experience of working in a function with responsibility for IT risk, transformation and change and of report writing appropriate for committees and ExCo level.
  • Has a strategic and commercial outlook in the context of risk management and delivering change.
  • Is a subject matter expert in IT risk, technology transformation programmes and technology change assurance.
  • Has very strong knowledge of tools, techniques, and practices for managing change and IT change risk.
  • Demonstrates a good understanding of the role of Group Risk in supporting the delivery of business objectives.

If you’re interested in the IT Change Risk Manager position and you have the skills, knowledge, experience and qualifications we’re looking for, please apply with an updated CV today.

Compliance Administration Support Assistant

Kind Consultancy is working with a large Commercial Finance business which is currently seeking a Compliance Administration Support Assistant to join them in a full-time, permanent role with a predominantly remote working model and a salary of up to £32,000.

The Compliance Administration Support Assistant will aide the Compliance team in their work, with key responsibilities including:

  • Ensuring companies across the group are current with Assurance requirements – being on top of who needs a review based on the specified priorities.
  • Booking assurance reviews for new and existing subsidiaries and branches, demonstrating a hands-on approach to getting these booked in
  • Liaising with the Assurance Officers who carry out the reviews to confirm capacity and availability
  • Following up with subsidiaries who need chasing to book, or fail to provide the requested documents, or who cancel their meetings
  • Applying attention to detail, managing the system of record and trackers for current statuses of subsidiaries, to ensure records are up to date
  • Requesting documentation from subsidiaries, and preparing the report basics from the provided documents, previous reviews, and publicly available information such as on Companies House
  • Providing weekly and monthly updates on progress and performance to relevant stakeholders.
  • Assisting the Compliance Manager, ACP manager and the wider Compliance team in various tasks and activities, ensuring alignment with team objectives.
  • Effectively supporting the company’s requirements for the delivery of Assurance Consultation meetings with its subsidiaries and its continuous future development.

Our ideal candidate for the Compliance Administration Support Assistant:

  • Demonstrates exceptional attention to detail, with thorough documentation and record-keeping
  • Is confident in the use of Information Technology, including managing worklists in Excel and the use of Word and Outlook
  • Has strong verbal and written communication abilities and interpersonal skills, with the ability to effectively engage with staff at all levels, clearly and concisely conveying of information
  • Having relevant  past experience working within a compliance or regulatory environment with exposure to Commercial Finance would be highly desirable, as would experience of managing workloads and diaries

If you’re interested in the Compliance Administration Support Assistant and you have the knowledge, skills and experience we’re looking for, please apply with an updated CV today.

Senior Project Manager

Kind Consultancy is working with a major UK Retail Bank which is currently seeking a Senior Project Manager to join them on a remote, 6 month contract paying £589 per day via umbrella.

The Senior Project Manager will be part of the Change & Transformation division, leading Project and Programme teams and managing all aspects of the project management life-cycle to ensure successful delivery of projects for our Sponsors, Stakeholders and Customers, with key responsibilities including:

  • Mobilising and managing projects and change initiatives using formal methodologies and lifecycles.
  • Developing and managing a stakeholder engagement plan ensuring continuous and clear communications with sponsors, business owners and impacted suppliers.
  • Working with project sponsors to develop scope and business cases including financials and project plans.
  • Developing and maintaining a disciplined change control process to make sure changes are formally agreed.
  • Managing the project visibly against the project plan including schedule and budget, making changes where necessary.
  • Ensuring the project adheres to the Change Book of Standard Procedures and governance framework.
  • Working with internal / external stakeholders and suppliers to design innovative solutions and establish requirements and priorities.
  • Establishing resourcing requirements for the project and work with Portfolio/Programme leads to optimise the mix of internal/external resource and develop solutions to resource shortfalls.
  • Ensuring the project delivers on time and within budget whilst remaining aligned to the strategy.
  • Taking accountability, assessing situations and making critical decisions when faced with complex demands and issues that can, and will, arise throughout the project life-cycle.
  • Leading and coordinating teams of diverse technical and non-technical resources across multiple geographic sites and engaging effectively with external 3rd party service providers.

Our ideal candidate for the Senior Project Manager contract:

  • Has substantial experience of project management, delivering quality projects on budget and on time
  • Has a good understanding of the financial sector – having Fraud expertise and working with PSR regulation would be highly desirable
  • Demonstrates sound business acumen and judgment; the ability to see and communicate technology challenges in business terms; and the ability to understand and deliver business value
  • Has experience of working on change delivery with suppliers / third party partners
  • Possesses in-depth knowledge of payment schemes & systems
  • Has experience of Financial and Risk Regulatory Reporting environments
  • Has experience of managing change in decision systems and regulated model environments
  • Has past exposure to all types of releases such as rapid deployment and the more traditional release methods
  • Is highly articulate with exceptional communications and inter-personal skills and proven leadership, influencing and decision making abilities.
  • Has experience of regulated environments and of Financial and Risk data driven landscapes
  • Has experience of digital delivery in both Waterfall and Agile methodologies
  • Demonstrates a sound understanding of project management methodologies
  • Has a track record of managing successful relationships with partners and 3rd parties
  • Having past experience of Complex Regulatory project delivery environment, Industry & Regulatory responses / interactions and of managing change in Payment Scheme environments would be desirable

If you’re interested in the Senior Project Manager contract and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

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