Kind Consultancy is working with a well established Retail Financial Services business which is currently seeking a Customer Administration Team Leader to join them for a 12 month Fixed Term Contract with a hybrid work model based in their East Midlands.

Key responsibilities of the Customer Administration Team Leader will include:

• Providing an exceptional customer experience in support of over 20,0000 customers and support other teams
• Creating a motivated high performing team of specialists
• Creating an inspiring team environment with an open communication culture, where everyone has a voice and is encouraged to speak up.
• Leading the team to consistently meet and exceed customer expectations and supporting the team to evolve, helping them to adapt and embrace change.
• Championing growth and personal development, completing monthly 121’s, identifying training needs, delivering training and development plans.
• Managing stakeholders, interacting and collaborating confidently with colleagues at all levels of the business.
• Work closely with Branch Team Leaders, creating strong relationships and acting as united team.
• Monitoring performance, report on metrics and pro-actively identify emerging risks and issues, presenting solutions.
• Keeping our customers safe by making sure that we carry our all-regulatory obligations

Our ideal candidate for the Team Leader opportunity:

• Has previous experience of leading a team within a regulated environment.
• Has a track record of inspiring and motivating teams to achieve success.
• Is passionate about customer service excellence.
• Has experienced change within an organisation
• Demonstrates strong organisational and prioritisation skills.
• Is a problem solver and a decision maker who can confidently multi-task.

If you’re interested in the Customer Administration Team Leader contract, you have relevant skills, knowledge and experience, and you live in or can commute to the East Midlands, please apply with an updated CV today.