Kind Consultancy is working with a well-established Retail Financial Services business which is currently seeking an Operational Resilience & Business Continuity Manager to join them in a permanent, full-time role paying up to £50,000 with a hybrid work model based in their Staffordshire offices.

The Operational Resilience & Business Continuity Manager will support the organisation’s ability to anticipate, prepare for, respond to, and recover from disruptive events, ensuring compliance with regulatory expectations, with key responsibilities including:

• Supporting the development, implementation, and continuous improvement of operational resilience strategies and business continuity plans across the business.
• Designing and executing scenario testing exercises to assess the organisation’s preparedness for disruptive events.
• Supporting business process owners with process mapping activities to ensure critical business processes are identified and protected.
• Ensuring that contingency plans are maintained, regularly tested, and updated based on evolving risks and business needs.
• Working with cross-functional teams to identify vulnerabilities and potential risks to business operations, developing strategies to mitigate them.
• Supporting with managing risk events and incidents, coordinating response efforts to minimise operational disruption.
• Ensuring all operational resilience and business continuity efforts align with regulatory requirements and industry standards.
• Maintaining awareness of evolving regulatory expectations and adjusting plans accordingly.
• Supporting the business in managing third-party relationships, ensuring vendors and service providers have appropriate resilience and continuity plans in place.
• Providing regular reports to senior management on the state of operational resilience, risks, incidents, third party supplier assurance and the effectiveness of continuity plans.
• Identifying areas for improvement in operational resilience practices, leveraging lessons learned from testing, incidents, and risk assessments to enhance the organisation’s preparedness.
• Ensuring all documentation related to resilience and continuity, including annual self-assessment, policies, procedures, and plans, is current, accurate, and effectively communicated to relevant stakeholders.

Our ideal candidate for the Operational Resilience & Business Continuity Manager opportunity:

• Has experience of managing operational risks within a regulated Financial Services organisation
• Has an excellent understanding of Operational Resilience and Business Continuity activities
• Possesses very strong regulatory knowledge, including a high level understanding of SS1/21 – Operational Resilience, TCF/Conduct Risk and AML
• Is a confident user of all Microsoft Office products
• Is highly organised with strong time management skills

If you are interested in the Operational Resilience & Business Continuity Manager opportunity, you have the necessary skills, knowledge and experience, and you are based in or can commute to Staffordshire, please apply with an updated CV today.