Client Testimonial: Consumer Credit – Training

Why choose Kind? We have a number of Consultants who can provide on-site training – recently, we’ve been delivering Vulnerable Customer training for a Consumer Credit client. Here’s what they had to say about working with us:

“Following the regulators ‘Dear CEO’ letter regarding the rising costs of living, we were looking for external support to further equip our staff with training to enhance their support to our customers and to those that may be in vulnerable circumstances. We reached out to Kind Consultancy to deliver two training sessions, across two days to our Account Managers, Collections and Compliance teams.

Kind responded quickly, utilising one of their experienced training consultants, who provided the training material well ahead of delivering two sessions, which consisted of a Vulnerable Customer refresh, followed by the team listening to a selection of recorded team calls, enabling them to share what they felt was good practice and where improvements could be made. In the final session role plays took place, based upon a number of real scenarios, each group member had the opportunity to play the role of the customer, agent and assessor, following which feedback was given.

The feedback from the team was positive, they felt that the trainer was easy to understand and engaging, provided a good awareness of vulnerable customers and was relatable to our business. Overall, a great couple of days and we will certainly be working with Kind again, thank you.”

For a confidential conversation on how Kind can help with your training needs, contact us on 0121 643 2100 or e-mail selena@kindconsultancy.com