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A large record management organisation needed to hire 3 new Service Delivery Managers in a tight timeframe to keep up with onboarding multiple new clients. They contacted Kind’s Change & Transformation recruitment specialist, who compiled a shortlist of 10 candidates. The client had identified 3 key questions they felt were very important to the role. […]
One of our clients, a consumer finance business, reached out to us as they were keen to build up a team of experienced case handlers, beyond their existing resource who were able to support customers, who based on their individual circumstances may be considered potentially vulnerable. As we had ring fenced a pool of specialist […]
A large, established motor finance company required additional support within their collections team to work with vulnerable customers in relation to their payment plans. Due to an ongoing relationship, the client reached out to Kind Consultancy asking for them to supply experienced interim Collections Consultants for a 12-month project. Our contractors went through training and […]
Complaint Handlers are vital for any regulated Financial Services business in the UK, and Kind Consultancy has extensive experience of supplying both individuals and full teams of experienced Complaints professionals. In this Case Study, learn how Kind assisted a firm facing a serious Complaints build-up issue. A large Retail Bank who we had previously worked […]
BAU Complaints (Business As Usual Complaints) make up the majority of complaints for many organisations. When they build up or suddenly increase in quantity, managing the situation is crucial. Kind Agile Solutions is built for situations like this – as shown in the following Case Study. A major Financial Services client was experiencing a backlog […]
Kind Consultancy supported a Big 4 consulting firm who were working on a large scale remediation project for a Tier 1 international bank. We were contacted by their resourcing team and asked to identify high caliber AML Analysts, KYC Analyst, Financial Crime Team Leaders and SMEs. We immediately looked to the Kind Agile bench of […]
An established Consumer Credit firm reached out to Kind for support to help them work with the regulator following a Section 166 notice being issued. This involved providing them with one of our experienced compliance consultants, to work with the senior management team on the appointment of a Skilled Person. In addition to our consultant, […]
Kind Consultancy was approached by the Chief Risk Officer of a challenger bank who was seeking to identify a new Head of Compliance following the previous incumbent moving on from the business. The Kind team had a face-to-face meeting with the CRO, taking a full brief of the role and building an understanding of the […]
A growing challenger bank approached Kind Consultancy with a need to recruit a permanent Compliance Monitoring Manager. They had previously attempted to fill the role themselves and had been turned down by both candidates they had offered. The bank’s headquarters was not in a major city, and the location had been a sticking point for […]
Kind Consultancy have a long working relationship with a large building society, who were experiencing an increase in applications and simultaneously launching multiple new products. To keep up with the rate of activity, they were looking for 2 permanent underwriters. Kind Consultancy used a consultative approach, taking the job specification and discussing with the client […]
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A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services
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