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International banks can also benefit from our expert recruitment specialists. Kind Consultancy can help with Financial Crime resource needs for Financial Services organisations of any size, scope and locations. In this Case Study, learn how one international organisation benefited from our services. Kind Consultancy worked with an international bank who had suffered a serious and […]
Volume Quality Complaints present a unique challenge to Financial Services firms. It’s important to resolve complaints quickly, but they need to be handled by knowledgeable and experienced Complaints professionals to avoid creating further conflict with customers and potential regulatory involvement. In this Case Study we look at how one Motor Finance firm used Kind Consultancy […]
IT Change & Transformation Team – Case Study An IT Change & Transformation Team is vital for any successful technology change project. In this case study we take a look at a global automotive organisation with no UK IT presence who contacted Kind’s Change & Transformation recruitment specialist looking to substantially expand their Global Project […]
A telecommunications client was struggling to find a good variety of candidates while recruiting for a Senior Programme Manager position. Kind’s Change & Transformation specialist was brought in after the initial interview stages to scope what was lacking from the initial shortlist from direct resource and external support of agency’s. We conducted a fresh head-hunting […]
A large record management organisation needed to hire 3 new Service Delivery Managers in a tight timeframe to keep up with onboarding multiple new clients. They contacted Kind’s Change & Transformation recruitment specialist, who compiled a shortlist of 10 candidates. The client had identified 3 key questions they felt were very important to the role. […]
One of our clients, a consumer finance business, reached out to us as they were keen to build up a team of experienced case handlers, beyond their existing resource who were able to support customers, who based on their individual circumstances may be considered potentially vulnerable. As we had ring fenced a pool of specialist […]
A large, established motor finance company required additional support within their collections team to work with vulnerable customers in relation to their payment plans. Due to an ongoing relationship, the client reached out to Kind Consultancy asking for them to supply experienced interim Collections Consultants for a 12-month project. Our contractors went through training and […]
Complaint Handlers are vital for any regulated Financial Services business in the UK, and Kind Consultancy has extensive experience of supplying both individuals and full teams of experienced Complaints professionals. In this Case Study, learn how Kind assisted a firm facing a serious Complaints build-up issue. A large Retail Bank who we had previously worked […]
BAU Complaints (Business As Usual Complaints) make up the majority of complaints for many organisations. When they build up or suddenly increase in quantity, managing the situation is crucial. Kind Agile Solutions is built for situations like this – as shown in the following Case Study. A major Financial Services client was experiencing a backlog […]
Kind Consultancy supported a Big 4 consulting firm who were working on a large scale remediation project for a Tier 1 international bank. We were contacted by their resourcing team and asked to identify high caliber AML Analysts, KYC Analyst, Financial Crime Team Leaders and SMEs. We immediately looked to the Kind Agile bench of […]
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A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services
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Registered Address: Kind Consultancy Ltd – St. James House St. James Square CHELTENHAM Gloucestershire, England GL50 3PR
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