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BAU Complaints (Business As Usual Complaints) make up the majority of complaints for many organisations. When they build up or suddenly increase in quantity, managing the situation is crucial. Kind Agile Solutions is built for situations like this – as shown in the following Case Study. A major Financial Services client was experiencing a backlog […]
Volume Quality Complaints present a unique challenge to Financial Services firms. It’s important to resolve complaints quickly, but they need to be handled by knowledgeable and experienced Complaints professionals to avoid creating further conflict with customers and potential regulatory involvement. In this Case Study we look at how one Motor Finance firm used Kind Consultancy […]
Research overwhelmingly shows that climate change is causing more frequent extreme weather events, and is making those events more severe. This year has seen periods of extreme rainfall, heatwaves, droughts and wildfires, all happening more frequently and intensely than in previous decades. Just this month there has been torrential rain in parts of Spain, two […]
Last month the FCA published their Annual Report and Accounts for the 2023 – 2024 Financial Year. That report included the statistic that the previous year had seen their highest ever number of Financial Crime charges in one year, a long with a number of prosecutions, freezing orders and fines for businesses with “serious financial […]
Kind Consultancy is very pleased to continue delivering an offering above and beyond the traditional recruitment experience by partnering with Great Chatwell Academy of Learning to provide a suite of digital Financial Crime education courses to our candidates – completion of which grants a certificate awarded in association with the University of Gloucestershire. We have […]
In recent weeks my colleagues have written articles looking at how to get the most from the job application process and how to stand out as a candidate. If you’ve successfully made it to the interview stage, how can you give yourself the best chance of now securing the job you’re hoping for? Interview preparation […]
Earlier this year, research by iCIMS showed that on average every UK job opening was receiving 43 applications – over 40% more than a year before. If you’re applying for a role, it most likely is a logical progression from your previous experience and utilises your specific knowledge – which means both of those things […]
As a slight change of pace from our usual industry analysis, I wanted to share some tips on how to make the most of the recruitment process – for both candidates and hiring managers. Sometimes small changes can make a big difference, and altering how you approach the recruitment process can benefit everyone. Being The […]
In the last few weeks, we’ve seen news of HSBC being fined over £6 million by the FCA for “failures in its treatment of customers who were in arrears or experiencing financial difficulty”. The group informed the regulator in 2018 that they had identified issues with their handling of customers in financial difficulty – specifically […]
If you’re a regular visitor to the Kind Consultancy LinkedIn page, you’ve probably already seen that this week is Mental Health Awareness week in the UK and for this year the theme chosen by the Mental Health Foundation is “Moving More for Our Mental Health”. We’ve been highlighting the ways in which members of the […]
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A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services
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