Entries by admin@kindconsult

Kind Consultancy’s 2023 Year in Review

One of the great things about working at Kind is that we never really have a huge amount of downtime. It’s never quiet, and never boring. The downside of keeping up that year-round momentum is that it can be tricky to remember to take a step back and look at what we’ve achieved – and […]

Kind Consultancy nominated for “Lichfield Small Business of the Year”

We’re very proud to announce that we have been shortlisted for the “Lichfield Small Business of the Year” award at the 2024 Royal Sutton Coldfield, Lichfield & Tamworth and Cannock Chase Chamber of Commerce Awards. We’ve had a fantastic year and it’s great to be recognised like this – we’ll see you all at the awards show in […]

Leaving the Comfort Zone

When it comes to getting out of your comfort zone, it doesn’t get much more literal than throwing yourself out of a small aeroplane flying at 14,000 feet. Last weekend, that’s exactly what I did. Presented with the opportunity to skydive for a good cause, I decided this might be my best chance to try […]

Are You Equipped to Tackle APP Fraud Scams?

What is an APP Scam? Get ready to start hearing a lot more about APP (“Authorised Push Payment”) scams. APP is a type of fraud where someone is tricked into sending a payment to the account of a criminal. The UK government’s policy paper on APP last year said that these scams “have increased both […]

Consumer Duty: The Next Steps

We’re now three months on from the new Consumer Duty coming into effect in relation to new and existing products and I think this is a good moment to take stock. At the beginning of this month, the FCA’s Director of Cross Cutting Policy and Strategy gave a speech on Consumer Duty, in which she […]

Motor Finance

Motor Finance firms have become a core part of Kind Consultancy’s client-base over the years, and is one area within UK Financial Services that has really benefited from our Kind Agile Solutions contract recruitment offering, especially as the sector has faced more and more attention from regulators. Read on for a Case Study looking at […]

International Bank

International banks can also benefit from our expert recruitment specialists. Kind Consultancy can help with Financial Crime resource needs for Financial Services organisations of any size, scope and locations. In this Case Study, learn how one international organisation benefited from our services. Kind Consultancy worked with an international bank who had suffered a serious and […]

Volume Quality Complaints

Volume Quality Complaints present a unique challenge to Financial Services firms. It’s important to resolve complaints quickly, but they need to be handled by knowledgeable and experienced Complaints professionals to avoid creating further conflict with customers and potential regulatory involvement. In this Case Study we look at how one Motor Finance firm used Kind Consultancy […]

IT Change & Transformation Team : Case Study

IT Change & Transformation Team – Case Study An IT Change & Transformation Team is vital for any successful technology change project. In this case study we take a look at a global automotive organisation with no UK IT presence who contacted Kind’s Change & Transformation recruitment specialist looking to substantially expand their Global Project […]

Senior Programme Manager

A telecommunications client was struggling to find a good variety of candidates while recruiting for a Senior Programme Manager position. Kind’s Change & Transformation specialist was brought in after the initial interview stages to scope what was lacking from the initial shortlist from direct resource and external support of agency’s. We conducted a fresh head-hunting […]

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