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According to research by the FCA and the Bank of England, 75% of Financial Services firms in the UK are already using Artificial Intelligence in some capacity, with another 10% planning to begin doing so in the near future. This is a field of rapidly changing technology, with the potential to significantly alter the industry. […]
It’s that time of year again – temperatures are down, the tinsel is up, and I’m looking back over a great 12 months at Kind Consultancy. Big Changes In March we moved across Lichfield into the state-of-the art new Shire House offices and we were immediately made to feel completely at home. I love it […]
How can I prepare for a job interview? In recent weeks my colleagues have written articles looking at how to get the most from the job application process and how to stand out as a candidate. If you’ve successfully made it to the interview stage, how can you prepare for a job interview, giving yourself […]
ECCTA (the Economic Crime and Corporate Transparency Act) became law in 2023 – but one of it’s major components only came into effect in September of 2025. Last month, “failure to prevent fraud” became a corporate criminal offence. This means that organisations will be held accountable if they profit from fraud committed by their employees […]
What does the Super-Complaint mean for the UK Insurance industry? In the past, Complaint Handling was seen as a non-specialist role. Complaints staff were often given minimal training and worked off strict scripts in responding to customers . Luckily for both consumers and the industry, that’s not true any more, and hasn’t been for some […]
Late on Friday afternoon, after the markets had closed for the weekend, the Supreme Court shared their judgement on three appeal cases involving Discretionary Commission Arrangements. These were cases where consumers alleged that car dealers who were motivated by commission payments linked to the total amount they paid burdened them with higher interest rates for […]
On Friday, after markets closed, the Supreme Court published their decision on three appeal cases concerning commission payments (Discretionary Commission Arrangements) made by lenders to car dealers. Here are five crucial takeaways you need to know: The Supreme Court sided with lenders in two out of the three cases, reversing the earlier rulings. The ruling […]
In a new statement published this morning, the FCA shared some of the considerations they are currently assessing for a “possible” Motor Finance Consumer Redress Scheme if the Supreme Court judgement concerning discretionary commission arrangements finds in favour of the effected consumers. Recap: What’s happening with DCAs? Prior to the 2021 ban on the practice, […]
Kind Consultancy had a strong pre-existing relationship with a small but well-established challenger bank which was embarking on a growth journey. They brough their plans to us exclusively and asked for help building out and strengthening their Financial Crime department. We put together a designated team who had the relevant knowledge and network, who met […]
Customer Experience work encompasses a range of different activities all centred on improving customers’ interactions with a Financial Services firm – whether that’s the journey through their Banking app, the customer support experience they receive over the phone or their in-branch communications with staff face-to-face. A large UK Retail Bank reached out to Kind via […]
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A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services
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