OUR LATEST NEWS

Client Testimonial: Consumer Credit – Training

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Why choose Kind? We have a number of Consultants who can provide on-site training – recently, we’ve been delivering Vulnerable Customer training for a Consumer Credit client. Here’s what they had to say about working with us: “Following the regulators ‘Dear CEO’ letter regarding the rising costs of living, we were looking for external support to…

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As demands on Customer Care teams rise, is automation the answer?

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It’s clear now, in the winter of 2022, that the cost of living crisis is real, and is not going away any time soon. A variety of complex, interlocking factors is driving up prices, with the increases hitting especially hard for household essentials and energy bills. Ofgem has said this week that energy firms are…

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Making the Most of the Market – Resource Strategy in Financial Services

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It’s a strange time in the Financial Services labour market. There are the fewest active candidates seeking jobs that we’ve seen in decades. With economic uncertainty, and a cost of living that is outpacing any increase in salaries, many people already in permanent positions are extremely cautious about moving. How should businesses respond to a…

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KYC in a Digital Age

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KYC – Know Your Customer. One of the acronyms we encounter most often working in the Governance, Risk, Compliance & Financial Crime space, and the first line of defence a new customer reaches when they join a new Bank, Building Society or other Financial Services business. In an increasingly digital world, the work of KYC is…

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Statutory Debt Repayment Plans – How Will They Impact Lenders? – Guest Post

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Following on from Breathing Space, SDRPs are the second element of the government’s debt respite scheme, a new debt repayment vehicle consolidating all eligible debt into a single plan Whilst there are significant implications for all included creditors – not least the overlap of timelines with Consumer Duty – perhaps the most fundamental impacts are for mortgage lenders…

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Affordability: A Big Cog in the “Problem Debt Support”​ Machine – Guest Post

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June’s Dear CEO letter “The rising cost of living – acting now to support consumers’ highlighted the FCA concerns about affordability and their expectations of problem debt support provision This article: Considers the central themes of the letter, the FCA’s expectations and the implications for arrears management and problem debt support Reflects on the emerging…

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Head of Compliance & MLRO : Case Study

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Kind Consultancy was approached by an international investment fund active in multiple locations across Europe and North America. Previously, their UK operation had completely outsourced its Compliance function. They were looking to expand their UK base, including creating an in-house Compliance team, beginning with a Head of Compliance and an MLRO. Working on an exclusive,…

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Accessibility: Expand Your Scope, Enhance Your Results

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The value of diversity no longer needs to be debated. Studies have found time and time again that teams with diverse backgrounds generate more ideas, and lead more successful businesses. I am proud to work with clients who understand the value of diversity and who do not discriminate against any groups or characteristics when looking…

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Supporting Your Customers Through the Rising Cost of Living

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The fast-rising cost of living is the kind of broad economic shift that affects everyone within the Financial Services ecosystem. One of the most immediate effects is consumers who have quickly found themselves with substantially increased regular expenses which leaves them struggling to make repayments. The FCA has made it clear in a letter sent…

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Staying ahead in a candidate led market

Staying Ahead in a Candidate Led Market

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The last year has seen a historic candidate shortage in the UK. People are, understandably, focussing on job security, and not wanting to take any risky moves if they’re in a comfortable position. This means that the candidates who are out there looking at new opportunities are more in control of their job search than…

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