Financial Services
Recruitment Specialists
Risk, Compliance, Complaints
and Financial Crime
Providing permanent
and interim solutions

OUR LATEST NEWS

Staying Competitive in the Candidate Shortage

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It’s a strange time in the labour market. Although many aspects of the economy continue to recover from the lows of 2020, there are complex knock-on effects from the Covid-19 Coronavirus pandemic that will continue to shape the nation for a long time to come in unexpected ways. One of those effects, which is of…

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Vulnerable Customers: Post-Pandemic Pressure

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At the end of June 2021, national debt in the UK reached £2.2 trillion – the highest debt-to-GDP ratio (102.5%) that the country has seen since 1961. Amongst individual consumers, FCA statistics suggest that roughly 20 million people have seen their financial situation worsen across that same time period, with 9.9 million seeing an increase in…

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Complaints & Collections - The Outsourced Solution

Complaints & Collections: The Outsourced Solution

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The Rising Tide Recent news reports have confirmed that a trend I have seen in the businesses that I am in discussions with, is being replicated across the wider Financial Services and Banking industry; in that, there is currently a huge drive to invest in collections and complaints resources. Why now? It is all to…

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Header - Case Study - KYC - Mortgages

KYC – Mortgages : Case Study

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In our Case Study series, we walk you through a recent project Kind Consultancy has worked on to give you an overview of just some of the tailored methods we have employed to make sure we deliver exactly what our clients’ need. This week, we take a look at a Mortgage client who had a…

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Bounce Back Loans: The First Big Fraud Story of 2021

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At the start of a new year, there are always articles and columns about the coming twelve months in Governance, Risk and Compliance, mixing educated guesses about the future with analysis of emerging issues. We never really know what a new year will bring, but one big talking point in fraud this year has made…

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Operational Resilience 2021

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Last week, I hosted Virtual Roundtable discussing Operational Resilience, where we discussed what are the big issues in the Operational Resilience landscape right now and how are people across the Financial Services industry facing them? Unavoidably, many of the biggest Operational Resilience issues that the sector is currently facing stem from the Covid-19 pandemic. When the first national lockdown…

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The Kind 2020 Wrap Up

The Kind 2020 Wrap Up

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It’s been an atypical year for Kind. Though every 12 months delivers unexpected shifts and surprises, this was a particularly extreme one. I know this has been a tough year for many, both in business and at home, and I’m immensely proud of what the Kind teams have achieved across 2020 under such challenging circumstances.…

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Kind Consultancy and The Building Societies Association

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Kind Consultancy is very proud to announce that we’re partnering with The Building Societies Association. We will be sharing knowledge with their members through articles and blog posts and we look forward to other opportunities with the Building Societies Association (BSA) in future. For any BSA members who are learning about Kind Consultancy for the…

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New Year, New Collections Strategy Header

New Year, New Collections Strategy

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The Collections & Recoveries function in many Financial Services business has been working the same way for a long time. When customers find themselves in difficult circumstances, the team reaches out to help them find a way to pay back what they owe. But in 2020, I have been having more and more conversations with…

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Mortgage Operations Case Study

Mortgage Operations – Case Study

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In our Case Study series, we walk through the methods we’ve recently used to help a client, each one giving you some insight into the variety of tailored approaches we can utilise depending on the circumstances. The Client Kind Consultancy worked with a large UK retail bank that was seeing a rapid, ongoing increase in…

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