Change Management : Make or Break

As we enter 2019, a number of changes lie ahead for the financial services sector. There’s the long-awaited Motor Finance paper, the end of PPI, Retail Distribution Review (RDR) on Financial Advice, Claims Management Companies (CMC) Authorisation, Senior Managers Certification Regime (SMCR) within Consumer Credit and over the last couple of days, the FCA’s probe…

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The Kind Group Year in Review – 2018

As the year begins to wind down, I want to take a moment to look back at what we’ve achieved in 2018, it’s been another great year for The Kind Group. We’ve assisted a record number of customers with a wide range of financial requirements, ranging from protection to mortgages to bridging loans through to…

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More Focus On General Insurance Regulation?

At the end of last month, the FCA fined Liberty Mutual Insurance Europe SE over £5 million for failures in their oversight of mobile phone insurance claims and complaints handling processes administered through a third party. Liberty held regulatory responsibility for ensuring claims and complaints from customers were handled fairly.  In the 2018/2019 FCA Business…

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