LATEST NEWS Kind Consultancy

OUR LATEST NEWS

Case Study: Mortgage Operations

1024 540 Kind Consultancy

Kind Consultancy worked with a large UK retail bank which was seeing a rapid, ongoing increase in the number of mortgage applications they were receiving, at a rate that was overwhelming their permanent Mortgage Operations staff. They reached back out to Kind Consultancy following our previous work with them on select specialist positions, asking us…

read more

AML Contract Demand Continues to Rise in 2020

1024 541 Kind Consultancy

The Fraud Landscape In 2019, the number of Banking Fraud and Identity Fraud complaints in the UK rose to an all-time high. This year, we’ve seen numerous news stories about criminals using the Covid-19 pandemic to target people who are fearful about the safety of their money in an uncertain time. Away from the consumer…

read more

Automation vs Resource in Collections

1024 586 Kind Consultancy

Automation – for many years now it’s been speeding up and scaling up the way that hundreds of different industries operate. Whenever technological solutions are used to replace human workers, there are a variety of ethical and business issues to consider – especially if automated systems are having direct contact with customers. That’s the situation…

read more
Case Study - International Client AML

Case Study: AML – International Client

1024 539 Kind Consultancy

Kind Consultancy worked with an international bank who had suffered a serious and well-publicised Compliance and Financial Crime failure. Resultantly they were looking to completely transform their Compliance function and they wanted to tap into the internationally renowned Compliance talent in the UK. We contacted 20 of the very best AML and KYC Analysts and…

read more

Case Study: Section 166 – KYC

1024 539 Kind Consultancy

Kind Consultancy are a long-standing supplier to a Big 4 consultancy. They reached out to us for support on a project with one of their clients, a large retail Financial Services organisation, who had been issued a Section 166 Notice. Kind supplied a team of 10 highly experienced and knowledgeable KYC Analysts, drawn entirely from…

read more
Why The Kind Group Moved to Staffordshire - Blog post header

Why the Kind Group Moved to Staffordshire

1024 576 Kind Consultancy

Here at the Kind Group we have been looking at what the new “norm” will look like post lockdown and our “return to work” procedure is now well underway. As a group we have continued to operate “business as usual” and I am very pleased and proud of how the whole Kind team has adapted…

read more
Does Size Matter? The benefits of a small recruitment agency.

Does Size Matter? – The Benefits of a Small Recruiter

1024 537 Kind Consultancy

Appearances can be deceiving, as the old cliché goes. Kind Consultancy is a small business, with a dedicated team – so it could be perceived that a major, multinational organisation wouldn’t think of using us for a large-scale recruitment project.  Well – they have, and continue to do so. We have worked a number of…

read more
Interims: Why They Could Be Your Next Best Solution

Interims: Your Next Best Solution

1024 575 Kind Consultancy

Interim support has always been one of the key areas we focus on at Kind Consultancy, and across our time recruiting in the Governance, Risk, Compliance & Complaints space, it has become a more and more popular option. SME businesses used to see interims as people that larger companies hired, and the larger companies once…

read more

Case Study: BAU Complaints

1024 535 Kind Consultancy

A major Financial Services client was experiencing a backlog of business as usual complaints. As a preferred supplier to the organisation, an urgent request was made to Kind Consultancy for a large number of experienced BAU Complaint Handlers who had substantial experience of handling complaints across a wide range of Financial Services products. Kind utilised…

read more
Case Study: How has Kind helped clients in the Motor Finance spcace?

Case Study: Motor Finance

1024 536 Kind Consultancy

A fast-growing digital Motor Finance lender had a significant increase in quality complaint volumes. The organisation’s permanent complaint handling team was in its infancy, with the business still in the process of recruiting staff. The time needed to place and train these people, however, meant they needed contract support, on-site and at work fast to…

read more

Case Study: Collections

1024 536 Kind Consultancy

A large, established motor finance company required additional support within their collections team to work with vulnerable customers in relation to their payment plans. Due to an ongoing relationship, the client reached out to Kind Consultancy asking for them to supply experienced interim Collections Consultants for a 12-month project. Kind selected people from the King…

read more
Case Study: Payment Holidays - How can Kind Consultancy assist clients with issues arising from payment holidays?

Case Study: Payment Holidays

1024 536 Kind Consultancy

As a result of the Covid-19 pandemic, one of our longstanding clients was seeing a rapid spike in the number of complaints they were receiving relating to payment holidays. The client recognised that they needed support from experienced complaint handlers who were not from a template-driven PPI background. Our client reached out to us at…

read more