Mortgage Sales Team Leader

1024 561 Kind Consultancy
  • Permanent
  • East Midlands
  • Salary: Competitive Salary

Website KindConsultancy Kind Consultancy

Retail Financial Services Business

Kind Consultancy is working with a well established Retail Financial Services business in the East Midlands which is currently seeking a Sales Team Leader to join its Mortgage division, in a flexible role featuring a mix of in-office work and working from home.

The Mortgage Sales Team Leader will supervise the Mortgage Sales Team, with key responsibilities including:

  • Direct management of two Mortgage Advisors, leading them to achieve sales targets
  • Ensuring a very high standard of customer service is consistently provided via telephone, e-mail and webchat
  • Overseeing Decisions in Principle conducted with potential borrowers and lead the team to proactively prospect and arrange meetings with a view to converting each Decision in Principle to advice and then application
  • Quality control for the completion of factfinds, providing compliant specialist advice and recommendations on product suitability, ensuring products are always appropriate for the needs and circumstances of the customer
  • Supervising the completion of non-advised Buy to Let enquiries
  • Servicing existing customers additional borrowing, porting and contract variation enquiries
  • Referring and presenting good quality lending opportunities falling outside of standard lending policies for consideration
  • Setting individual and team objectives and KPIs for reporting staff annually

Our ideal candidate for the Mortgage Sales Team leader opportunity:

  • Must be fully CeMAP qualified
  • Has a proven track record of providing compliant mortgage advice as a certified mortgage advisor (2 years +)
  • Has business-to-consumer Mortgage Sales experience, with a demonstrable history of meeting and exceeding sales targets
  • Has excellent knowledge of Mortgage legislation and regulations, including MCOB, and strong up-to-date knowledge of the business-to-consumer Mortgage industry
  • Has experience of supervising staff and daily team operations within a regulated Financial Services environment
  • Is passionate about providing outstanding customer service and encouraging positive consumer outcomes
  • Is an excellent communicator in writing and speech
  • Holds GCSE grade C Maths and English, or above

If you have the skills, experience and qualifications we’re looking for, and you’re interested in the Mortgage Sales Team Leader role, please apply with an up to date CV today.

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