Lending Team Leader

512 300 Kind Consultancy
  • Permanent
  • East Midlands
  • Salary: Competitive Annual Salary

Website KindConsultancy Kind Consultancy

Retail Financial Services Business

Kind Consultancy is working with a well-established and highly respected retail Financial Services business which is currently seeking a Lending Team Leader to join their mortgage division on a permanent basis, in a hybrid role based out of their offices in Leicestershire.

The Lending Team Leader will oversee a team of Post-Completion and Pre-Completion mortgage administrators and underwriters, managing the complete end to end mortgage process for customers. Key responsibilities will include:

  • Overall management of the Lending Team and their end-to-end case management of new mortgage applications
  • Setting team and individual KPIs and targets, ensuring consistent delivery of Lending objectives
  • Fairly allocating and distributing workloads to ensure new mortgage applications are progressed efficiently and effectively
  • Managing and monitoring team performance
  • Leading daily meetings and case surgeries, discussing the progress of applications
  • Ensure that staffing is at an appropriate level to provide exceptional service
  • Managing and monitoring service level agreements for all stages of the mortgage process, from application to completion
  • Monitoring and identifying improvements to be made to quality standards
  • Overseeing and monitoring compliance of mortgage cases approved by the Lending Team, ensuring adherence to the organisation’s Risk Appetite and Lending Policy
  • Ensuring processes and procedures for the Lending Team are documented and adhered to

Our ideal candidate for the Lending Team Leader position:

  • Has a background in Mortgage underwriting
  • Has an up to date and expert-level understanding of Mortgages and the current Mortgage market
  • Has a track record of successfully leading teams, including coaching and motivating staff and setting targets
  • Is passionate about continually improving processes and driving quality

If you’re interested in the Lending Team Leader opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

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