Customer Support Associate

512 300 Kind Consultancy
  • Contract
  • England
  • £10.98 p/hour
  • Salary: £10.98 p/hour
  • Home-based, United Kingdom

Website KindConsultancy Kind Consultancy

Retail Financial Services

Kind Consultancy is working with a leading Retail Financial Services brand which is currently seeking Customer Support Associates to join them in a remote-working, 12-month contract position paying £10.98 per hour. Successful candidates will be working entirely from home, so can be based anywhere in the UK.

The Customer Support Associate will carry out customer contact focussed work within multiple areas within Customer Support, with key responsibilities including:

  • Contacting customers via outbound calling to discuss potential fraud activity on their account
  • Taking inbound calls from customers who have been victims of fraud or scams
  • Helping to assist customers who needs help with their Financial situation.
  • Providing an excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
  • Supporting customers who require additional support through their most difficult times, e.g. advising the loss of a loved one, experiencing health issues, or undergoing other life-changing events.
  • As we’re a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
  • Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us

Our ideal candidate for the Customer Support Associate contract:

  • Has excellent communication and listening skills, is able to empathize, negotiate and make customers feel heard and understood
  • Can be flexible in how they approach working to suit customer needs and business demands.
  • Has past face-to-face or telephone-based Customer Service experience
  • Has a professional manner and positive attitude and always wants to exceed customer expectations

If you have the skills and experience we’re looking for and you are interested in the home-based Customer Support Associate contract, please apply with an updated CV today.

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