Customer Service Agent

512 300 Kind Consultancy
  • Permanent
  • North West
  • £20,000 - £22,000
  • Salary: £20,000 - £22,000

Website KindConsultancy Kind Consultancy

Motor Finance Business

Kind Consultancy is working with a large Motor Finance business which is currently seeking a Customer Service Agent to join them in a permanent, full-time role with a hybrid work model requiring 3 days per week in their Cheshire offices (after a fully office-based training period).

The Customer Service Agent will focus on completing relevant due diligence checks on approved customers to ensure full eligibility against company criteria, with other responsibilities including:

  • Establishing customers’ affordability for their loan by assessing proofs – calculating monthly income and identifying any evidence of financial distress.
  • Completing telephone income and expenditure checsk with customers to establish monthly outgoings to ensure loan repayments are affordable and sustainable for the term of the agreement
  • Providing a full quotation and explanation of services and guides the customer through their finance agreement, ensuring  key information is explained and fully understood.
  • Regularly making outbound calls to approved customers to actively progress applications to completion

Our ideal candidate for the Customer Service Agent opportunity:

  • Has developed an excellent, professional telephone manner while working in an outbound calling environment
  • Is a very strong communicator who is committed to providing the best possible service to customers
  • Having past experience of working within a regulated Financial Services environment, and some knowledge of the sub-prime market would be highly desirable but is not essential
  • Is computer literate and a confident user of Microsoft Office products

If you’re interested in the Customer Service Agent opportunity and have the skills and experience we’re looking for, please apply with an updated CV today.

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