Collections and Recoveries Coordinator

512 300 Kind Consultancy
  • Contract
  • South East
  • Salary: £15.85 per hour via umbrella

Website KindConsultancy Kind Consultancy

Leading Motor Finance Business

Kind Consultancy are working with a large Motor Finance business who are currently seeking a Collections and Recoveries Coordinator to join their Berkshire offices on a six-month contract. The role is 35 hours per week, paying £15.85 per hour via umbrella.

The Collections and Recoveries Coordinator reports to the New Business & Customer Service Section Manager and will be the day-to-day contact for customers agreements which are in financial difficulty. This involves talking to customers in a variety of often-sensitive situations ensuring the customer’s agreement is managed effectively and kept up to date and that the company are providing the best possible service to the customer whilst keeping in mind the needs of the business.

Key responsibilities of the Collections and Recoveries Coordinator will include:

  • Pre-Arrears Agreement Handling, speaking with customers who potentially will not be able to afford future repayments.
  • Early arrears Agreement Handling, helping customers who have just entered into arrears and trying to negotiate repayment plans in order to get the agreement back up to date.
  • Liaising with Customer Service Representatives or Door Knockers working on behalf of HFE, providing account information and updating customer agreements accordingly.
  • Vehicle Repossessions, dealing with both the third party agents who are actively trying to recover the asset and also customers who may subsequently contact HFE following contact by the third party or during the process of the actual repossession.
  • Compassionate Handling of Deceased Agreements – speaking with all parties involved in this process including the next of kin or family members and executors of the estate and solicitors.
  • Action Consumer Credit Act (CCA 1974) correspondence in line with processes and company requirements.
  • Assist Management in the production and maintenance of FCA complaints and TCF work policies and procedures, with a focus on financial difficulties and vulnerability.

For the Collections and Recoveries Coordinator contract, we’re looking to talk to candidates who:

  • Have knowledge of using a range of office software, including email, spreadsheets and databases.
  • Have experience in preparing and analysing reporting data for management accurately and to timescales.
  • Can demonstrate successful communication with internal and external customers at all levels via telephone and email.
  • Are able to interact credibly with senior management.
  • Having previous Motor Finance experience in a Collections area would be advantageous

If you’re interested in the Collections & Recoveries Coordinator contract and you have the skills and experience we’re looking for.

Upload your CV/resume or any other relevant file. Max. file size: 64 MB.

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