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Head of Technical Compliance

Kind Consultancy is working with a Mortgage & Protection network which is currently seeking a Head of Technical Compliance to join them in a full time, permanent role paying up to £60,000 with a predominantly remote working model requiring monthly travel to their East Midlands offices.

The Head of Technical Compliance will by overseeing and managing member firms and having responsibility for the complaints process with key responsibilities including:

  • Designing, producing and maintaining reports of activities demonstrating analysis and risk-based management information (MI) liaising with Head of Supervision and Head of Internal Compliance to inform the supervision oversight controls and Training manager to inform additional needs or changes to network programs.
  • Managing complaints handling to ensure that the network meets its obligations and ensure that root cause analysis is conducted when trends are identified.
  • Ensuring that the requirements of consumer duty are embedded in the approach to each customer.
  • Supporting the Compliance Director with timely MI to ensure that regulatory reporting and oversight is timely and submission within required deadlines
  • Building strong relationships with key stakeholders, championing good customer outcomes.
  • Monitoring FCA guidelines and regulatory obligations to ensure approach remains appropriate.
  • Managing individuals within the team, including coaching, 1:1’s, training, and performance reviews through their line managers to ensure they have the necessary knowledge and skills.
  • Acting as the point of contact providing support to staff and ARs where escalation is needed for queries and especially on complex risk concern cases.
  • Reporting wilful and uncorrected deficient standards or conduct and take appropriate disciplinary action.

Our ideal candidate for the Head of Technical Compliance opportunity:

  • Is CeMAP (essential) and CeRER (desirable) qualified
  • Has a minimum 3 years of experience in a similar role within the financial services sector
  • Has demonstrable supervisory skills including managing and coaching
  • Has experience of managing and reviewing more complex case files or financial promotions
  • Has strong knowledge of FCA systems of control requirements and ability to clearly define procedures and approach.
  • Is competent on Microsoft Office suite i.e. Excel, Word etc.
  • Has a good grounding and understanding of working within a Regulatory environment
  • Demonstrates excellent verbal and written communication skills
  • Is passionate in building excellent working relationships with both colleagues and our members to deliver the right outcomes for all parties
  • Is a good team manager, with an ability to work under own initiative

If you’re interested in the Head of Technical Compliance opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

Telephone Business Development Manager

Kind Consultancy is working with an alternative mortgage lender, which is currently seeking a Telephone Business Development Manager to join them in a full-time, permanent role in their Hertfordshire office, paying up to £35,000 plus an excellent, uncapped commission rate.

The Telephone BDM will create, manage, and develop relationships through proactive telephone contact with a number of intermediaries within an allocated region, working collaboratively with a field-based BDM to promote Buy to Let and Bridging products, with key responsibilities including:

  • Quickly building and maintaining expert knowledge of the firm’s Buy To Let and Bridging products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLA’s.
  • Speaking to introducers and handling new business enquiries.
  • Ensuring that any reports and the CRM system are kept up to date, accurately recording discussions and activities.
  • Carrying out thorough fact finds with the intermediary to asses the size of each opportunity and identify appropriate firms to work with the field BDM
  • Booking meetings with intermediaries via teams to present BTL & Bridging propositions
  • Assessing enquiries via telephone and email and identifying sales opportunities, developing expertise in deal structuring in order to produce terms/quotes
  • Understanding and articulating the product features and benefits across both BTL & Bridging products including but not limited to, products available, rate/fee options, loan calculations
  • Following up on terms issued (bridging) and deals agreed (BTL) within SLA in order to progress them into applications, handling objections in order to win the deal
  • Making introductions to new firms registering via broker support, ensure they are aware of key contacts for enquiries/support in that region

Our ideal candidate for the Telephone BDM opportunity:

  • Has good telephone manner and is highly articulate
  • Has a track-record of successfully building strong business relationships
  • Demonstrates the confidence to pursue leads and overcome objections.
  • has excellent call handling, listening, and influencing skills.
  • Has some knowledge of bridging finance and/or buy to let and Sales experience
  • Is PC Literate with a good knowledge of Outlook, Word, Excel and PowerPoint.
  • Is able to analyse and present complex information in a clear, relevant and interesting way.
  • Is self-motivated and enthusiastic with the drive to succeed and deliver results.
  • Is punctual and well organised with good administration skills.

If you’re interested in the Telephone BDM role and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Business Analyst

Kind Consultancy is working with a long-standing UK financial services organisation which is currently seeking a Business Analyst to join them on a full-time, permanent basis. Paying £35,000 – £40,000 dependent on experience, with a hybrid work model requiring 2 days per week in their Leicestershire offices after a fully office-based training period.

Reporting to the Business Transformation Manager, the Business Analyst will support the delivery of business transformation and change initiatives across the firm, with key responsibilities including:

  • Assisting with the creation of key change framework documents
  • Ensuring that all transformation and change projects adhere to the defined change framework including templates and reporting processes.
  • Acting as a bridge between technical teams and stakeholders to ensure clear understanding and alignment of project and goal deliverables.
  • Championing business transformation, providing support and coaching on the principles and methodology relating to securing and structuring a new project.
  • Identifying, defining, and documenting project requirements.
  • Translating requirements into suitable documentation, tailored for business and technical use, including user stories / use cases and customer journeys.
  • Examining existing business models and flows of data, documenting and summarising findings and then assisting in the design and delivery of improved solutions.
  • Identifying options for potential solutions and assessing them for business, financial and technical feasibility.
  • Establishing and building effective, long-lasting relationships with stakeholders, SME’s and third parties
  • Organising and facilitating project workshops and meetings as appropriate.
  • Assisting in the creation of testing schedules associated with project deliverables, and assist in User Acceptance Testing where required.

Our ideal candidate for the Business Analyst opportunity:

  • Has experience of delivery using Agile change methodology and of working within a regulated Financial Services environment
  • Has knowledge of other change management frameworks and documentation.
  • Is able to hit the ground running, utilising solid past experience in performing a Business Analyst role across a range of projects
  • Demonstrates excellent analytical skills with a focus on attention to detail to ensure completion of tasks to a high standard.
  • Has a proactive approach to change delivery, with the ability to prioritise effectively
  • Is a logical and creative problem-solver with the ability to identify critical issues.
  • Has exceptional organisational, time management & communication skills and the ability to learn quickly.
  • Has strong presentation, written and spoken communication skills.
  • Has the initiative to identify and research own ideas and those suggested by colleagues.
  • Holding or being willing to work towards professionally recognised accreditation would be desirable, as would an advanced working knowledge of Microsoft Office, Visio and Project and a track record of effectively challenging existing approaches/practices/systems

If you’re interested in the Business Analyst role, are based in or can commute to Leicestershire and have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Quality Checking Specialist

Kind Consultancy is working with a Financial Services Regulatory Body which is currently seeking a Quality Checking Specialist to join them in a permanent, full-time role with a hybrid work model requiring 2 in-office days per week in London, paying up to £60,000.

The Quality Checking Specialist will be responsible for first line checking of Claims Reviewers quality, as well as completing targeted reviews of in-progress claims to identify and prevent poor customer experience, with key role activities including:

  • Checking claims are being processed in line with rules, policies, customer standards and service level agreements
  • Performing independent checks of claims being used to demonstrate competency of handlers and reviewers
  • Using data to identify potential customer service issues
  • Identifying and reporting on root causes of issues found
  • Completing relevant claim checks to the appropriate standards
  • Building effective relationships internally and with third parties including FCA, PRA, Insolvency Practitioners to assist organisational readiness and resolution of claims issues where required
  • Ensuring good governance of claims in place for effective reporting
  • Ensuring risks to delivery are identified and effectively managed
  • Provide coaching and mentoring to other members of the Customer Area

Our ideal candidate for the Quality Checking Specialist opportunity:

  • Demonstrates expert knowledge of UK Financial Services rules, policies, and processes.
  • Has In-depth knowledge of claims handling across different product lines
  • Demonstrates technical knowledge of claims assessment processes
  • Has substantial experience in Financial Services complaint handling
  • Is able to manage the expectations of senior stakeholders
  • Is able to provide meaningful feedback and manage difficult conversations
  • Has a track record of producing effective action plans, data and progress reports

If you have the necessary skills, knowledge and experience, live in or can commute to London and you’re interested in the Quality Checking Specialist position, please apply with an updated CV today.

IT Change Risk Manager

Kind Consultancy is working with a large, successful Property Services business which is currently seeking an IT Change Risk Manager to join them in a full-time, permanent role paying £65,000 – £90,000 dependent on experience, with a hybrid work model requiring 3 in-office days per week which can be in either their Buckinghamshire or Bedfordshire offices.

The IT Change Risk Manager will provide second line oversight of IT change risk across the business with a focus on technology transformation and change initiatives, with key responsibilities including:

  • Leading the assessment of Programme and IT Change Risk as the second line subject matter expert in IT Change, with a focus on technology transformation and change programmes.
  • Assessing the effectiveness of Risk Management capabilities within specific programmes, including assessment of the documentation and management of risks; the assessment, management, and escalation of key risks and issues; the appropriateness of management responses; and the impacts of key risks to the business.
  • Developing holistic management information and reporting on the risk profile of significant IT Change programmes and the aggregate risk profile to the business arising from change.
  • Engaging and collaborating with the wider team to ensure appropriate SME input and challenge into the broader non-technology elements of change and associated Operational Risk e.g. business functionality, regulatory expectations and information risk requirements.
  • Challenging that risks associated with IT Change are appropriately assessed to consider all risk disciplines including consideration as to whether good customer outcomes are being achieved and foreseeable harm is being avoided in line with Consumer Duty.
  • Leading and delivering ’deep dive’ reviews of specific programmes and IT change deliverables to include, as required: consideration of governance arrangements; solution design and selection; testing including non functional testing, business readiness, delivery and implementation planning; and the management of activities transitioning to BAU – providing second line views and reports to programme management and wider senior management.
  • Engaging with management to highlight potential gaps in the moment, providing structured feedback and drive improvements.
  • Producing reports and MI for relevant groups, Committees and Board as required.

Our ideal candidate for the IT Change Risk Manager opportunity:

  • Holds a professional programme/change management qualification (e.g., CCMP, PMI, MSP) or IT audit (CISA) and equivalent experience of IT and change risk assessment at infrastructure, application and programme/project level.
  • Demonstrates expertise in technology risk/change risk and control practices.
  • Has outstanding communication skills (both verbal and written) and listening skills with the ability to provide constructive challenge to senior stakeholders whilst building relationships
  • Has experience in a change practitioner context, for example project or programme management, and of delivering or providing oversight over large technology transformation programmes.
  • Has experience of working in a function with responsibility for IT risk, transformation and change and of report writing appropriate for committees and ExCo level.
  • Has a strategic and commercial outlook in the context of risk management and delivering change.
  • Is a subject matter expert in IT risk, technology transformation programmes and technology change assurance.
  • Has very strong knowledge of tools, techniques, and practices for managing change and IT change risk.
  • Demonstrates a good understanding of the role of Group Risk in supporting the delivery of business objectives.

If you’re interested in the IT Change Risk Manager position and you have the skills, knowledge, experience and qualifications we’re looking for, please apply with an updated CV today.

Resolution Specialist – Pensions/SIPP

Kind Consultancy is working with a Financial Services regulatory organisation which is currently seeking a Resolution Specialist to join them in a permanent, full-time role paying up to £60,000. This role has a hybrid working model requiring 2 days per week to be based in-office in London.

The Resolution Specialist will focus on customer claims situations involving failed firms, working with the relevant regulators, Insolvency Practitioners and Brokers, with key responsibilities including:

  • Regularly engaging with relevant parties, Insolvency Practitioners, Run-off Agents, and Brokers of the failed firms you have ownership of
  • Managing and monitoring the progress and performance of each estate, working with key stakeholders to deliver the strategy of the run down of the failed firm
  • Working closely with Run-off Agents to ensure optimised processes are in place to secure the right outcomes for customers and levy payers
  • Utilising management information to ensure the effective management of claims (new claims, open claims, reserving philosophy maintained, claims progression)
  • Providing technical support and approval of valid payments on insurance claims within required SLAs in line with the organisation’s rules
  • Managing and facilitating large claims within the failed firm estate, attending Joint Settlement Meetings
  • Managing the closure of estates, ensuring any follow-on activity is planned and delivered

Our ideal candidate for the Resolution Manager opportunity:

  • Has very strong knowledge of Insolvency, Claims Processing, Payment Processing and Technical Issues Resolution
  • Has expert knowledge of the rules, policies, and regulatory processes relevant to Pensions and SIPPs within the UK
  • Has a track record of successfully managing expectations of senior stakeholders internally and externally

If you have the skills, knowledge and experience we’re looking for, you’re based in or can commute to London and you’re interested in the Resolution Specialist role, please apply with an updated CV today.

Arrears & Litigation Specialist

Kind Consultancy is working with an award-winning alternative Financial Services business which is currently seeking an Arrears & Litigation Specialist to join them in a full-time, permanent role paying up to £33,000 with a hybrid work model to be based out of either their North Yorkshire or West London offices.

The Arrears & Litigation Specialist will deliver workout solutions to customers experiencing payment difficulties and to manage the
delivery of the litigation process via liaison with the appointed solicitors, with key responsibilities including:

  • Regular communication with customers who are experiencing payment difficulties, gathering all necessary information to identify the most suitable course of action.
  • Discussing and negotiating arrears workout options including arrangements, capitalisation, loan workouts and shortfall sales
  • Monitoring agreed workout strategies to ensure they are complied with and taking further action in accordance with the Special Servicing Manual where appropriate
  • Creating and submitting referrals to line Manager for all requests outside mandate
  • Regularly liaising with solicitors, courts and bailiffs to ensure the litigation process is proceeding satisfactorily

Our ideal candidate for the Arrears & Litigation Specialist opportunity:

  • Is a confident decision maker, an analytical thinker and a creative problem solver
  • Demonstrates a good understanding of the UK Financial Services regulatory requirements
  • Has a track record of effectively relating to customers and communicate pertinent information in a cohesive and relevant manner
  • Is highly organised with excellent analytical and abstract reasoning skills
  • Is able to apply consideration to potential outcomes and to make decisions with supervision
  • Fully appreciates and consistently adheres to company compliance procedures and standards for their role

If you’re interested in the Arrears & Litigation Specialist role, you have the skills, experience and knowledge required and you live in or can commute to West London or North Yorkshire, please apply with an updated CV today.

Pre-Offer Case Manager

Kind Consultancy is working with an alternative mortgage lender which is currently seeking a Pre-Offer Case Manager to join them in a full time, permanent position with a hybrid work model based in their Kent office, paying up to £24,000.

The Pre-Offer Case Manager will process mortgage applications through the system up until the point of offer, with key responsibilities including:

  • Inputting, updating and maintaining data on the system, accurately reflecting the current stage of each case.
  • Dealing with processing queries relating to each application.
  • Managing the dashboard to monitor applications and complete any relevant tasks.
  • Obtaining updates on the mortgage applications to ensure that they are progressing smoothly from application to offer.
  • Reviewing and pre-approve valuation reports in readiness for underwriter’s revies, and any supplementary documents required on each application.
  • Handling phone calls both incoming and outgoing, discussing application progress and requesting outstanding items
  • Actioning emails that are received from 3rd parties such as Valuers, Solicitors and Brokers
  • Act ingas the first ‘port of call’ with any queries on all mortgage applications from pre offer stage to offer.
  • Liaising with Mortgage Brokers, appraising them of the progress of specific mortgage cases and seeking to resolve any queries that arise.
  • Escalating any specific problems for discussion and resolution to Line Manager.
  • Liaising with the underwriting team, ensuring that application requirements and conditions are complied with and updated.

Our ideal candidate for the Pre-Offer Case Manager position:

  • Has excellent telephone manner developed in Customer Service and/or Administration roles
  • Has strong communication and stakeholder management skills
  • Is a team-player with strong communication skills and a commitment to personal development and continual learning
  • Having some knowledge of Mortgages, including Buy-to-Let Mortgages, would be advantageous

If you’re interested in the Pre-Offer Case Manager opportunity, you have the skills and experience we’re looking for and you’re based in or can commute to Kent, please apply with an updated CV today.

Compliance Administration Support Assistant

Kind Consultancy is working with a large Commercial Finance business which is currently seeking a Compliance Administration Support Assistant to join them in a full-time, permanent role with a predominantly remote working model and a salary of up to £32,000.

The Compliance Administration Support Assistant will aide the Compliance team in their work, with key responsibilities including:

  • Ensuring companies across the group are current with Assurance requirements – being on top of who needs a review based on the specified priorities.
  • Booking assurance reviews for new and existing subsidiaries and branches, demonstrating a hands-on approach to getting these booked in
  • Liaising with the Assurance Officers who carry out the reviews to confirm capacity and availability
  • Following up with subsidiaries who need chasing to book, or fail to provide the requested documents, or who cancel their meetings
  • Applying attention to detail, managing the system of record and trackers for current statuses of subsidiaries, to ensure records are up to date
  • Requesting documentation from subsidiaries, and preparing the report basics from the provided documents, previous reviews, and publicly available information such as on Companies House
  • Providing weekly and monthly updates on progress and performance to relevant stakeholders.
  • Assisting the Compliance Manager, ACP manager and the wider Compliance team in various tasks and activities, ensuring alignment with team objectives.
  • Effectively supporting the company’s requirements for the delivery of Assurance Consultation meetings with its subsidiaries and its continuous future development.

Our ideal candidate for the Compliance Administration Support Assistant:

  • Demonstrates exceptional attention to detail, with thorough documentation and record-keeping
  • Is confident in the use of Information Technology, including managing worklists in Excel and the use of Word and Outlook
  • Has strong verbal and written communication abilities and interpersonal skills, with the ability to effectively engage with staff at all levels, clearly and concisely conveying of information
  • Having relevant  past experience working within a compliance or regulatory environment with exposure to Commercial Finance would be highly desirable, as would experience of managing workloads and diaries

If you’re interested in the Compliance Administration Support Assistant and you have the knowledge, skills and experience we’re looking for, please apply with an updated CV today.

Mortgage Underwriter

Kind Consultancy is working with a specialist mortgage lender, which is currently seeking a Mortgage Underwriter to join them in a permanent, full-time role paying circa £37,000, based in their Kent offices with a hybrid work model (1 day per week from home).

The role centres on underwriting Mortgage Applications accurately and to a high quality, with key responsibilities including:

  • Underwriting Mortgage Applications to high standards, ensuring that the Lending Criteria is adhered to.
  • Interpreting CAIS/Credit data for all individual/company Applications.
  • Assessing Portfolio Landlords in accordance with current regulations and guidelines.
  • Effectively, and proactively, managing your pipeline.
  • Providing training, knowledge and assistance to colleagues when required.
  • Taking ownership of complex cases and queries.
  • Planning and prioritising allocated workloads against agreed service standards.
  • Assessing Applications within a prescribed Mandate level and presenting Applications to higher Mandate holders/Credit Committee when applicable.
  • Liaising with various internal departments to ensure the efficient progression of Applications.
  • Ensuring timely, accurate and appropriate responses to enquiries or correspondence from internal or external sources.

Our ideal candidate for the Mortgage Underwriter opportunity:

  • Fully understands the Mortgage process and has a strong knowledge of the Mortgage market.
  • Has a strong understanding of Microsoft Word, Excel and Outlook is essential.
  • Supports colleagues with a positive approach, seeking the best outcome.
  • Is analytically minded with high attention to quality and detail.
  • Has a minimum of 1 years underwriting experience within the Buy to Let market, although residential or commercial markets can be considered.
  • Must have previously held an Underwriting Mandate.
  • Has excellent communication skills and strong planning and problem-solving skills.
  • Has previous experience within Specialist Lending – Limited Companies, Portfolio Landlords, Ex-Pats, Holiday Lets, HMO’s, Multi-Unit Properties.
  • Participates as a team member, creating effective and professional working relationships with colleagues.

If you’re interested in the Mortgage Underwriter opportunity and you have the skills and experience we’re looking for, please apply with an updated CV today.

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