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Head of Financial Crime

Kind Consultancy is working with a fast-growing alternative Financial Services firm which is currently seeking a Head of Financial Crime to join them in a permanent, full-time hybrid role based out of their West Midlands offices and paying from £90,000 to £110,000.

Leading the Financial Crime team, the Head of Financial Crime will hold overall responsibility for the implementation and execution of the organisation’s Financial Crime framework, including AML, CTF, Sanction Compliance, Fraud Standards, CDD, KYC and ABC, with key activities including:

  • Providing input to policies and suggesting policy enhancements whilst identifying MI reporting requirements for critical Financial Crime metrics to continuously build on the organisation’s Financial Crime defence position within the 1st line
  • Developing and maintaining key risk indicators to support the firm’s Financial Crime risk appetite, working with 2nd line to operationalise the risk appetite monitoring and reporting on compliance.
  • Holding responsibility for Financial Crime Data requirements and needs, ensuring a list of key data fields essential to Financial Crime processes are collated and maintained
  • Providing input and guidance to the 1st line business units for the Financial Crime Business Wide Risk Assessment
  • Creating and executing industry standard quality assurance frameworks to regularly assess the organisation’s position on Financial Crime
  • Writing professional briefings and papers to governance committees at Executive and Board level with the firm’s current state of play and providing clear plans to further enhance Financial Crime Operations
  • Working closely with the MLRO, providing status updates and briefing progress on new regulatory developments and Financial Crime enhancements.
  • Holding line management responsibility for the Financial Crime team, responsible for their performance delivery and performance management and development, providing coaching and continuous improvements with overall accountability on the delivery outputs in Financial Crime projects or workstreams.
  • Taking a leading role in driving change and innovation for Financial Crime projects and regulatory changes now and in the future, understanding FCA requirements and expectations within Financial Crime
  • Overseeing the reporting and investigation of suspicious activity reporting liaising with the MLRO

Our ideal candidate for the Head of Financial Crime opportunity:

  • Must hold a recognised Financial Crime qualification, holding other Banking qualifications would also be beneficial
  • Has in-depth operational knowledge of bank processes and key regulatory/legal issues
  • Possesses substantial knowledge of banking technology, payment systems and processes, telephony etc
  • Has extensive experience of leading and delivering SME Financial Crime teams and frameworks including compliance requirements and expectations (ideally within commercial banking)
  • Has extensive people leadership experience and presentation, analytical and communication skills
  • Is highly numerate and an analytical thinker

If you’re interested in the Head of Financial Crime position and you have the necessary skills and qualifications, please submit an updated CV today.

Customer Outcomes Manager

Kind Consultancy is working with a fast-growing alternative Financial Services firm which is currently seeking a Customer Outcomes Manager to join them in a hybrid position based out of their West Midlands offices, paying up to £70,000.

The Customer Outcomes Manager will be responsible for customer outcomes, quality measurement and testing, with key activities including:

  • Leading a team that reviews key lending and savings customer journeys to assess whether positive customer outcomes are being achieved.
  • Managing and motivating the Customer Outcomes team, fostering a culture of accountability, collaboration, and development.
  • Managing capacity planning and resource allocation to meet operational demands.
  • Championing a customer-centric approach, ensuring a positive customer experience for all customers throughout the customer journey.
  • Establishing and maintaining a framework and plan for measuring and testing outcomes and quality, ensuring that customers in vulnerable circumstances are included.
  • Utilising outcome data to identify and investigate root causes and trend analysis for testing.
  • Conducting different methods of customer journey review to determine whether a good outcome has been achieved based on the member’s individual circumstances.
  • Chairing calibration sessions with the Customer Outcomes team to ensure consistency in outputs and the raising and resolution of any remedial actions, including risk events.
  • Providing appropriate and constructive feedback to support colleagues in identifying improvements and training requirements, thereby improving outcomes and quality of service.
  • Producing MI and reporting, including presentation, insight, and challenge at internal governance meetings to support the organisation’s decision-making.
  • Continuously identifying opportunities to enhance the customer journey and operational processes, improving outcomes, efficiency, quality, and service.
  • Acting as an advocate of good customer outcomes and quality measurements for all business or transformational change initiatives.

Our ideal candidate for the Customer Outcomes Manager position:

  • Has substantial experience in the Financial Services sector with extensive knowledge in loans and savings.
  • Has a track record of successfully managing and developing high-performing teams.
  • Is passionate about delivering service excellence and a drive to achieve the best outcome for the customer.
  • Has a practical approach to decision-making, skilled at considering the bigger picture in subjective environments.
  • Is adaptable, with a flexible mindset to balance workload and schedule with multiple and competing priorities.
  • Possesses good knowledge of operational processes and experience in process optimisation and efficiency enhancements.
  • Is focussed on accuracy and quality, with evidence of utilising data analysis to influence operational decisions.
  • Demonstrates a good understanding of regulatory compliance and risk management.
  • Displays strong communication and interpersonal skills, with the ability to effectively guide and influence internal and external stakeholders.

If you’re interested in the Customer Outcomes Manager opportunity, you have the skills, knowledge and experience we’re looking for, and you’re based in or can commute to the West Midlands, please apply with an updated CV today.

Senior Enterprise & Prudential Risk Manager

Kind Consultancy is working with an exciting, fast-growing Challenger Bank which is currently seeking a Senior Enterprise & Prudential Risk Manager to join them in a full-time, permanent role paying circa £90,000 with a predominantly remote work model.

Reporting to the Head of Enterprise and Operational Risk, the Senior Enterprise & Prudential Risk Manager forms part of the 2nd Line of Defence Risk Management Team and will focus on assisting and overseeing control of the bank’s Enterprise Risk Management, Prudential Risk Management and Operational Risk Management, with key responsibilities including:

  • Designing, implementing and overseeing the core risk management frameworks used throughout the Bank, across all risk types.
  • Identifying, assessing, monitoring and reporting on all material prudential, operational and enterprise risks across the Bank, providing support where required and offering robust challenge to the business to develop and strengthen risk management and controls.
  • Supporting the embedding of the RCSA process, and implementing controls testing as appropriate.
  • Engaging positively across the business to drive a strong culture of accountability and continuous improvement, ensuring that legal and regulatory requirements are met.
  • Monitoring all material risks in accordance with the Bank’s risk strategy and risk appetite, identifying and recommending improvements for the management of risks and the control environment.
  • Assessing the adequacy of the Bank’s financial resources, and compliance with regulatory minimum requirements.
  • Reviewing upcoming prudential risk requirements to ensure the Bank is well placed to meet them.
  • Providing advice and guidance to the 1st line of defence to assist in the interpretation of regulatory requirements and management of prudential risk, as required.
  • Identifying, developing and deploying appropriate operational risk management tools, techniques and strategies to ensure operational risk management across the Bank is value adding and contributes towards the overall strategy and performance of the business.
  • Enhancing the firms internal risk incident reporting framework.
  • Ensuring there is a robust suite of MI that facilitates and drives decision making on the remediation of identified risk and operational resilience weaknesses and vulnerabilities.

Our ideal candidate for the Senior Enterprise & Prudential Risk Manager opportunity:

  • Has a minimum of 5 years’ experience of working in a regulated Financial Services environment.
  • Is a proven Senior Leader with strong working knowledge of Enterprise Risk, Prudential Risk and Operational Risk management.
  • Has the gravitas and credibility for cross-function work at all levels.
  • Has experience of a range of risk management control frameworks
  • Demonstrate excellent written and verbal communication skills.
  • Is a strategic thinker with proven people leadership skills, able to excite, motivate, nurture and enable the success of others and build strong working relationships.

If you’re interested in the Senior Enterprise & Prudential Risk Manager opportunity and you have the skills, knowledge and experience we’re looking for, please apply with an updated CV today.

Outcome Tester

Kind Consultancy is working with a growing specialist challenger bank which is currently seeking an Outcome Tester to join them in a full-time, permanent role paying circa £40,000 with a hybrid work model based out of their West Midlands office.

Reporting to the Customer Outcomes Team Leader, the Outcome Tester will conduct outcome-based testing and share their findings, with key responsibilities including:

  • Completing end-to-end reviews and assessing the overall outcome of the customer journey.
  • Identifying themes and trends by conducting root cause analysis for both good and poor outcomes.
  • Identifying subsequent actions for internal progression where applicable to our service offering or where the cause of a poor outcome is due to retailer / supplier defined elements of the service such as customer communication, website content, ensure these are captured for escalation.
  • Sharing MI, findings, and actions.
  • Ensuring Risk Events are reported as soon as they are identified and tracked to conclusion.
  • Contributing to the Customer Outcome Performance Dashboard that monitors key measures to evidence good customer outcomes are being delivered

Our ideal candidate for the Outcome Tester opportunity:

  • Has good knowledge of Outcome based testing and the associated policies and processes
  • Has good knowledge of FCA regulations and financial services compliance generally and the applicable FCA Rulebooks, DISP, GDPR and Consumer Duty
  • Demonstrates a strong understanding of what good customer outcomes look like, developed during previous Outcome Testing experience

If you’re interested in the Outcome Tester role, have the necessary skills and experience, and are based in or can commute to the West Midlands, please apply with an updated CV today.

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