Permanent - Kind Consultancy

Senior Training & Competence Supervisor

14 July 2025

Kind Consultancy is working with a well-established and respected mortgage brokerage which is currently seeking a Senior Training & Competence Supervisor to join them in a full-time, permanent role with a hybrid work model based out of their Hampshire office requiring 1 in-office day per week, paying £35,000 – £45,000 dependent on experience.

As the Senior Training & Competence Supervisor, you will be responsible for overseeing and supporting the application of their T&C scheme, with key responsibilities including:

Maintaining and embedding the T&C scheme, taking responsibility for ensuring that all aspects of the scheme are adhered to
Conducting file reviews and observations across all product areas, determining the suitability of the advice given, providing constructive feedback and highlighting areas for development
Overseeing the training and competence of the firm’s ARs, ensuring adherence to the FCA’s enhanced AR Regime
Maintaining and updating the AR Oversight Policy
Identifying risks associated with AR oversight and flag these to the Compliance Manager
Assisting with the compliance elements of AR onboarding and initial risk assessments when required
Acting as as the referral point for advisers on complex files or sensitive issues
Identifying common trends, themes, and risks across the business in terms of development areas or knowledge gaps through rout cause analysis.
Developing, facilitating and delivering T&C training for advisers.
Developing strong working relationships with relevant stakeholders across the business and any relevant third parties
Continuously proactively identifying opportunities to develop the application of the T&C scheme including annual policy reviews and policy updates.
Providing support to T&C supervisors and deliver training within the team
Overseeing all aspects of T&C for each adviser through weekly reviews of competency

Our ideal candidate for the Senior Training & Competence Supervisor

Has 3+ years of experience of Training & Competence work within a regulated Financial Services environment
Holds a relevant industry qualifications (e.g. CeMAP, J07)
Demonstrates strong knowledge of FCA regulations and the UK regulatory environment
Displays excellent IT skills (Word, PowerPoint, Excel, Outlook)
Has consistently excellent attention to detail and strong record-keeping skills
Has strong interpersonal and relationship-building abilities, with the ability to challenge constructively and with confidence
Holds Competent Supervisor status
Has excellent planning and organisational skills
Is an effective communicator, both written and verbal

If you’re interested in the Senior Training & Competence Supervisor opportunity, you’re based in or can commute to Hampshire, and you have the necessary skills, knowledge and experience, please apply with an updated CV today.

Mortgage Sales Executive

14 July 2025

Kind Consultancy is working with a well-established and succesful Financial Services firm which is currently seeking a Mortgage Sales Executive to join them in a full-time, permanent role in their Stockport offices, paying £30,000 to £33,000 dependent on experience.

The Mortgage Sales Executive, will deliver outstanding service both on the phone and via written communication with key mortgage brokers to build strong relationships, with key responsibilities including:

Responding to inbound intermediary telephony enquiries, giving exceptional customer service in relation to product and criteria information
Collaborating with with Account Managers, supporting the delivery of Account Plans by making proactive outbound calls to key intermediary partners to drive sales
Updating the Account Managers with regular feedback from the brokers and in terms of the market, helping the account managers to identify new opportunities
Identifying intermediary needs, clarifying information and providing accurate solutions across all product offerings
Presenting a professional image of the company to deliver a positive broker experience throughout the broker journey
Managing new and existing relationships, promoting the company’s products and services to immerse themselves fully in the policies, procedures and the culture of the business to enable a high level representation of the company at all levels with intermediary partners.

Our ideal candidate for the Mortgage Sales Executive opportunity:

Has a background in Mortgages
Has Telephony Sales experience with a Mortgage Lender or Mortgage Broker
Has experience of answering inbound service calls, making outbound calls and managing inboxes/emails
Demonstrates exceptional relationship building and communication skills
Displays strong objection handling and problem solving skills

If you’re interested in the Mortgage Sales Executive role, you have the necessary skills, knowledge and experience and you’re based in or can commute to Stockport, please apply with an updated CV today.

Regulatory Legal Counsel – Data & Technology

10 July 2025

Kind Consultancy is working with a national Financial Services business which is currently seeking a Regulatory Legal Counsel to join them in a full-time, permanent role focussing on Data & Technology, paying circa £80,000. This is a hybrid role, and will involve working from home, in the organisation’s West Midlands or Wiltshire offices and travelling to offices across the UK.

Reporting to the Chief Risk Officer, the Regulatory Legal Counsel will advise and work with the leadership team to improve risk exposure, controls and contractual terms with key Data & Technology suppliers, Appointed Representatives and Third Parties, delivering change in key technology systems and formulating a data governance strategy, with other key activities including:

Supporting the Data Protection Officer in the delivery of high standards of execution of core data protection compliance and legal requirements including maintenance of Information Asset Registers, Records of Processing Activity, Data Protection Impact Assessments and customer facing privacy information.
Participating and contributing to cross-functional working teams on projects involving strategic business IT and data change initiatives and risk management strategies.
Drafting changes, agreeing terms and communications and overseeing roll out and record keeping accordingly.
Delivering operational legal services required to enable the Head of Supply Chain and Procurement to design and embed a supplier/procurement risk management framework.
Operating as a technical legal expert for roles tasked with incident response planning, business continuity, operational resilience, cyber incident scenario simulations, overseeing framework materials to ensure they are current and responsive to changing risk scenarios and regulatory appetite.
Providing advice in key areas of risk mitigation such as provision of credit facilities to Appointed Representatives and product manufacturer to distributor terms of business.

Our ideal candidate for the Regulatory Legal Counsel – Data & Technology opportunity :

Is a qualified lawyer (minimum 5 years PQE essential) with exposure to data privacy, contract, IT services, outsourcing and distribution.
Has experience of operating a data privacy by design and default framework and interpreting business contracts of insurance (e.g. professional indemnity and cyber) and articulation of their terms and relevance within a risk management framework
Has experience of leading business understanding of existing data regulatory requirements and emerging data, technology, and cyber risk with ability to translate and engage on technical subjects at all levels in the business.
Is able to confidently engage with and influence key stakeholders to ensure a high level of credibility is gained throughout the Group.
Can prioritise and manage own workload under time pressure.
Exhibits thorough attention to detail, a pragmatic approach and enthusiasm for driving excellent business results.

If you’re interested in the Regulatory Legal Counsel – Data & Technology role, you have the necessary skills, experience and qualifications and you are based in or can commute to either the West Midlands or Wiltshire, please apply with an updated CV today.

Loans Advisor

3 July 2025

Kind Consultancy is working with a leading loans company which is seeking a Loans Advisor to join their South Yorkshire office in a full-time, permanent role paying up to £31,000 with an annual OTE of £38,000.

Key responsibilities of the Loans Advisor position will include:

Delivering high quality professional advice
Conducting full and thorough fact finds over the telephone to identify client needs.
Utilising information provided to recommend bespoke solutions and offer expert advice to meet customer needs based on their specific circumstances in a compliant manner.
Acting as the case manager, packaging the application through to completion, including reviewing supporting documents and verifying accuracy.
Analysing applicant’s credit history and financial information to assess eligibility, identifying loan risk, and requesting additional information as necessary.
Assessing every customer on their individual circumstances and the evidence presented, to ensure good Consumer Outcomes.
Documenting a thorough suitability summary which explains the advice provided, factoring in the customer’s needs, objectives, and circumstances.
Maintaining compliance with regulatory standards, company policies, procedures, and guidelines.
Building customer relationship by understanding their needs and requirements.
Providing exceptional customer service ensuring a positive experience throughout the loan process.
Keeping up to date with market knowledge, staying informed about the latest loan products, industry trends, and regulatory requirements.

For the Loans Advisor role, we’re looking for candidates who:

Are passionate about developing a “can do” culture to optimise output, performance, and customer outcomes.
Demonstrates outstanding communication skills and strong organisation skills, with excellent time management and the ability to prioritise task in a fast-paced environment.
Have the confidence to effectively question and challenge lender requirements.
Holding CeMAP would be desirable but is not essential

If you have relevant experience, are based in South Yorkshire and are interested in the Loans Advisor position, please apply with an updated CV today.

Learning & Development Officer – Asset Finance

2 July 2025

Kind Consultancy is working with a national Financial Services organisation which is seeking a Learning & Development Officer to join them in a full-time, permanent role, delivering training on Asset Finance and Commercial Finance at sites across the North of England.

The Learning & Development Officer will also create new training material and review and refresh existing training materials, and will work out of the organisation’s Lancashire office when not on the road.

For the Asset Finance Learning & Development Officer opportunity, we’re looking for candidates who:

Have excellent knowledge of Asset Finance, obtained through first-hand experience in the industry.
Have previously created and delivered training, ideally at a regional level.
Has a background as an Asset Finance Broker, Asset Valuer, BDM, Relationship Manager, Underwriter or T&C Lender
Has significant exposure to Commercial Finance Networks
Has a good understanding of the current Asset Finance market
Is a confident communicator, with the credibility and gravitas to deliver training

As well as a competitive annual salary, the role comes with an excellent benefits package including:

Company car
Travel expenses
25 days holiday + bank holidays + birthday
Company pension
Private healthcare

If you’re interested in the Learning & Development Officer – Asset Finance role, you enjoy regular travel, and you have the necessary skills, knowledge and experience, please apply with an updated CV today.

Head of Credit Risk

19 June 2025

Kind Consultancy is working with a succesful, growing alternative Financial Services business which is currently seeking a Head of Credit Risk to join them in a full-time, permanent role primarily based in their West Midlands offices, paying a competitive annual salary.

The Head of Credit Risk will lead and manage the Credit Risk function, , ensuring effective identification, assessment, mitigation and reporting of credit risk across all portfolios, including horizon scanning and emerging risks, with key responsibilities including:

Developing Credit Risk and Treasury Credit Risk Strategies – establishing a comprehensive credit risk framework, including policies, procedures, risk appetite and KRIs.
Ensure the Credit Risk framework is up to date, reflecting the current economic climate and feedback from Credit Underwriting, and balancing risks with growth ambition
Overseeing of credit risk assessments across lending portfolio, ensuring appropriate risk grading and impairment provisioning
Working with the Finance, Treasury and Regulatory Reporting teams, providing credit expertise to refine models and assumptions used for capital allocation, stress testing and financial reporting.
Leading and managing the Business Restructuring Team; managing deteriorating credit risk connections within appetite, protecting the organisation’s exposure and agreeing work-out strategies to minimise the risk of loan impairment/loss
Conducting appropriate sector/portfolio reviews; managing the credit risk portfolio, identifying and mitigating emerging risks and trends, performing horizon scanning
Ensuring compliance with relevant credit risk regulations and guidelines (including those issued by PRA, FCA & LSB)
Fostering a culture of risk awareness and accountability
Building and maintaining effective relationships with relevant stakeholders (internal and external), including regulators, internal and external audit
Raising credit risk and stewardship awareness and knowledge.
Completing monitoring and thematic reviews of credit and relevant risks (e.g. impact, reputation, PII) across the organisation and relevant third parties
Sample checking of loan applications; providing assurance of operating within policy/limits
Providing MI to the Board Risk Committee and Credit Committee
Representing Credit Risk Management at relevant Risk Committees
Providing regular, accurate credit risk reports to CRO and relevant Committees.
Supporting and/or standing in for CRO at Board Risk Committee, presenting view on credit risk performance and trends.

Our ideal candidate for the Head of Credit Risk opportunity:

Must have extensive experience of Credit Risk assessment within UK banking
Demonstrates a strong understanding of credit risk frameworks, policies, methodologies and regulation
Has a proven ability to implement credit risk frameworks and monitoring
Displays strong knowledge and experience of work-out strategies and turnaround (recovery) of problem debt cases
Has strong analytical and problem-solving skills, pragmatic and excellent communication skills.
Is an excellent communicator, able to interface with a variety of audiences
Holds a relevant professional qualifications (e.g. CICM) and/or has 10+ years of experience in a Credit Risk/Commercial Leadership role.
Has experience of dealing with Board/regulators/internal and external audit

If you have the necessary skills, knowledge and experience, are based in or can commute to the West Midlands and are interested in the Head of Credit Risk opportunity, please apply with an updated CV today.

Compliance Officer

19 June 2025

Kind Consultancy is working with a well-established, award-winning IFA firm which is currently seeking a Compliance Officer to join their Hertfordshire offices in a full-time, permanent role paying £40,000 – £50,000 dependent on experience, with a hybrid work model requiring 3 in-office days per week.

Reporting to the Operations Manager, the Compliance Officer will support the Compliance function, ensuring the business is fully compliant with both internal and external policies and regulations, with key responsibilities including:

Overall management of regulatory risk
Building and maintaining a constructive and open dialogue with the FCA and other relevant authorities, ensuring that any regulatory reports or enquiries are handled appropriately and promptly.
Overseeing the review and development of existing products and services.
Collaborating with all business areas to find compliant solutions to business problems.
Overseeing any necessary remedial action arising as a consequence of regulatory risk
Overseeing regular auditing to ensure compliance with FCA regulations
Maintaining up-to-date awareness of regulatory developments
Assisting the Operations Manager to enable the provision of advice and guidance on all aspects of compliance
Responding in a timely basis to any requests for information from regulatory bodies.

Our ideal candidate for the Compliance Officer opportunity:

Is currently working in or has previously held a similar Compliance role within Financial Services – ideally with exposure to IFA work
Has a background in Financial Services administration support work, with experience of file checking and reviews
Is detail-oriented, able to maintain accurate records with consistently excellent attention to detail
Is professional and discrete, able to confidently, regularly handle highly confidential work
Is a self-starter with Project Management skills
Holding a Compliance or other Financial Services qualifications or working towards them would be desirable.

If you have the necessary skills, knowledge and experience, are based in or can commute to Hertfordshire and you’re interested in the Compliance Officer opportunity, please apply with an updated CV today.

Head of Underwriting and Credit Risk

18 June 2025

Kind Consultancy is working with a rapidly growing Electronic Money Institution who are currently seeking a Head of Underwriting and Credit Risk to join them in a full-time, permanent role in their central London office, paying £100,000 to £140,000 dependent on experience.

The Head of Underwriting and Credit Risk will be a core position in the client onboarding process, with key responsibilities including:

Strengthening, and where applicable, designing underwriting practices.
Reviewing new and current clients in various business sectors.
Analysing business models, ownership setups, and financial info to get a clear view of risk.
Conducting proficient analysis of P&L, balance sheet and cash flow statements of Platform models.
Spotting and escalating any financial crime or regulatory red flags
Partnering with the Compliance division to make sure that AML, CTF, and regulatory responsibilities are being fulfilled.
Preparing (and reviewing) clear and concise summaries for internal stakeholders and risk committees, including identifying mitigants and making balanced recommendations for each client
Maintaining an up-to-date awareness of the client risk landscape and assisting with regular reviews

Our ideal candidate for the Head of Underwriting and Credit Risk position:

Has strong knowledge of merchant verticals and experience in acquiring new merchants within payments
Has 5 or more years of experience in underwriting, onboarding, or risk — ideally at an EMI, PSP, bank, or fintech
Has a strong grasp of how the payments ecosystem works and the risks involved
Is familiar with UK regulations (FCA rules, AML, KYC, etc.)
Is confident in reading financials and dissecting business models and ownership structures
Is detail-oriented with strong analytical and decision-making skills
Demonstrates a strong understanding of financial statements, business valuations, and credit risk
Is a highly analytical team player who loves to evaluate financial and business risks.
Displays great communication skills, with the ability to explain your findings clearly and concisely
Has a self-starter mindset—comfortable working in a fast-moving, ever-changing environment
Has the experience, credibility and skills to lead and mentor a team of underwriters
Candidates having experience of underwriting high-risk sectors, knowledge of Visa and Mastercard Rules and Regulations, holding a Compliance or Risk certification and having knowledge of tools like Sumsub, WorldCheck, Webshield would be highly desirable.

If you have the necessary skills, knowledge and experience, are based in or can commute to London and are interested in the Head of Underwriting and Credit Risk opportunity, please apply with an updated CV today.

Business Risk and Controls Manager

17 June 2025

Kind Consultancy is working with an established and still-growing alternative Financial Services business which is currently seeking a Business Risk and Controls Manager to join them in a full-time role paying up to £70,000 with a hybrid work model based out of their Birmingham office.

Reporting to the Head of Business Risk, key responsibilities of the Business Risk and Controls Manager will include:

Leading and coordinating first-line risk sampling and control assessment activities to ensure efficient and insightful execution.
Assisting business units in achieving and maintaining compliance with the organisation’s RCSA framework.
Acting as a trusted advisor and subject matter expert to business teams on Operational Risk matters.
Providing coaching and support to develop team knowledge and confidence in Risk Management practices.
Identifying areas for improvement in risk controls and collaborating with teams to implement effective mitigation strategies.
Contributing to the continual enhancement of the organisation’s non-financial risk profile through proactive engagement and feedback loops.
Monitoring and reporting on risk themes, incidents, trends and control effectiveness to senior stakeholders.
Promoting a strong risk culture across the organisation, fostering a shared sense of ownership and accountability.
Ensuring, through monitoring, that appropriate levels of sampling are undertaken across the business, directly undertaking the sampling as agreed upon with the Head of Business Risk or the Executive Committee.
Acting as secretary to the Operational Risk Committee.
Providing regular reporting on outcomes, trends, recommendations, and risk profiling to committees as appropriate.
Periodically reviewing the Incidents with the second line.

Our ideal candidate for the Business Risk and Controls Manager opportunity:

Has proven experience in Operational Risk management within Financial Services.
Demonstrates a strong understanding of risk control frameworks, including RCSA, control testing, and issue management.
Displays excellent analytical skills and attention to detail, with the ability to interpret risk data and develop actionable insights.
Is a confident communicator with the ability to influence and engage stakeholders across different levels.
Has excellent knowledge of risk management policies and procedures, and of Business, Commercia and Corporate banking customers.
Demonstrates an extensive understanding of Operational Risk Frameworks, policies and procedures.
Has operational knowledge of bank processes and key regulatory/legal issues.
Is analytically minded with a problem-solving approach
Holding a relevant qualifications in risk management or compliance would be highly desirable (e.g., IRM, PRMIA, GARP, ICA)

If you have the skills, knowledge and experience we’re looking for, you’re based in or can commute to Birmingham and you’re interested in the Business Risk and Controls Manager opportunity, please apply with an updated CV today.

Financial Crime Analyst

5 June 2025

Kind Consultancy is working with an established, growing property finance business based in Kent which is currently seeking a Financial Crime Analyst to join them in a full-time, permanent role paying £39,000 – £42,000 dependent on experience with a hybrid work model requiring 4 in-office days per week.

The Financial Crime Analyst will provide guidance and support to the business in all aspects of anti-money laundering controls, processes and training, with key responsibilities including:

Reviewing and assessing all aspects of the AML control framework, recommending changes and helping provide strategic direction on all AML related matters;
Carrying into effect projects and actions highlighted by the previous MLRO Annual Report and working towards production of the next annual Report;
Advising on and reviewing the level of CDD and EDD on live mortgage application cases;
Taking ownership of policies, reviewing processes and monitoring their implementation;
Designing and providing training and awareness programmes across the business;
Reviewing and enhancing the business-wide AML/Financial Crime risk assessment;
Advancing the organisation’s ability to risk rate their customer book;
Providing regular management information on AML and Financial Crime;
Conducting horizon scanning of regulatory and legislative changes in AML/CDD/PEPs and Sanctions and related areas – providing comment and advice to the business;

Our ideal candidate for the Financial Crime Analyst opportunity:

Has an excellent understanding of AML regulation and guidance and requirements in practice;
Works well on their own initiative while being aware of business needs and priorities;
Is able to to prioritise and coordinate action plans with multiple stakeholders;
Demonstrates good project management skills;
Handles sensitive and confidential information with discretion;
Displays consistently strong attention to detail and accuracy;
Has excellent IT skills (proficient in Microsoft Word, Excel and PowerPoint);
Demonstrates excellent interpersonal and organisational skills and written and verbal communication skills including proofreading
Having some existing knowledge of mortgages and property finance would be desirable

If you’re interested in the Financial Crime Analyst opportunity, please apply with an updated CV today.