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Root Cause Analyst

Kind Consultancy is working with a large Financial Services organisation which is currently seeking a Root Cause Analyst to join them in a permanent full time role paying up to £59,000 with a hybrid work model based in their London office.

Reporting to the Optimisation Manager, the Root Cause Analyst will identify areas of underperformance and risk, with key responsibilities including:

  • Identifying and understanding the underlying issues within operation and areas of underperformance against Operational SLAs, undertaking investigation and identifying remedial action to reduce or eliminate similar issues in the future.
  • Conducting Root Cause Analysis (RCA) on varying degrees of complex data sets and themes, using multi-level analysis to identify skill gaps or broken processes & procedures with recommendations for possible fixes.
  • Driving through improvements recommended as a result of RCA, ensuring appropriate actions are taken to reduce customer fail-points or cost, improve process efficiency, reduce risk and ultimately improve the Customer experience
  • Logging all issues, from a variety of sources into a central database with quantification of severity for prioritisation in Issue Management and Change meetings.
  • Leading meetings with appropriate colleagues to discuss issues and issues and themes identified across the organisation with a view to progression and resolution
  • Producing Management and Business Intelligence, both quantitative and qualitative, using various software platforms. Report and present findings, actions and resolutions to Senior Management, Partners and Stakeholders.

Our ideal candidate for the Root Cause Analyst opportunity:

  • Has 3 or more years experience of Root Cause Analysis work within Financial Services
  • Can evidence improvements implemented as a result of past analysis work
  • Has experience of work involving Complaints and Appeals
  • Has substantial experience of PowerBI and SQL and is proficient in Excel
  • Has experience of collating information, data and delivering insight to create actionable plans to deliver change, improvements, efficiencies and benefits.
  • Has strong presentation and verbal and written communication skills
  • Is an analytical thinker with a problem-solving approach

If you’re interested in the Root Cause Analyst opportunity and you have the necessary skills, knowledge and experience, please apply with an updated CV today.

Finance Administrator

Kind Consultancy is working with a large Pensions organisation which is currently seeking a Finance Administrator to join them in an initial 3 month contract, with the possibility of a permanent role to follow. This is a full-time role with a hybrid work model requiring 2 in-office days per week in Bedfordshire, paying up to £300 per day via umbrella.

Reporting to the Systems Accountant, the Finance Administrator will focus delivering an effective and efficient service to maintain the Finance system administrations and handle general Finance queries, with key responsibilities including:

  • Administering finance systems, including but not limited to, setting up new users, updating leavers and modifying approval routes
  • Setting up new nominal codes after full approval is obtained.
  • Marking unused nominals to inactive after full approval is obtained
  • Closing old purchase orders and updating directorates and departments within the systems
  • Addressing any errors or issues within the finance systems
  • Handling employee expense queries
  • Analysing the expense reports
  • Extracting and scrutinising reports from various systems, ensuring data accuracy and addressing any discrepancies.
  • Performing reconciliations between finance and non-finance systems
  • Providing training support to the finance team and non-finance staff to perform their role effectively utilising available finance systems and other technology and tools.

Our ideal candidate for the Finance Administrator contract:

  • Has a strong understanding of handling employees expenses and of the financial management and accounting principles.
  • Is IT literate including experience and knowledge of finance systems and a minimum of intermediate level Excel skills including pivot tables, VLOOKUP and sum-ifs functions.
  • Has experience of using different financial and payroll systems gained while working in a Finance or Systems Administration role
  • Has strong financial and management accounting knowledge
  • Is a clear and confident communicator in both writing and speech

If you’re interested in the Finance Administrator contract, you have the necessary skills, knowledge and experience, and you live in or can commute to Bedfordshire, please apply with an updated CV today.

Enterprise Risk Manager

Kind Consultancy is working with a well established specialist Retail Financial Services business which is now looking for an Enterprise Risk Manager to join them in a full time permanent role, paying up to £45,000 with a hybrid work model requiring 3 in-office days per week in their South Yorkshire offices.

Reporting to the Head of Risk & Compliance, the Enterprise Risk Manager forms a key part of the Risk & Compliance team, with responsibilities including:

  • Providing oversight over the Enterprise Risk Management framework that integrates risk management with strategic objectives.
  • Supporting the Head of Risk and Compliance in developing strategies to embed a risk management culture across the Group.
  • Leading and supporting the identification, communication, measurement, and management of company-wide risks.
  • Conducting risk assessments to identify current and emerging risks.
  • Continuously monitoring and updating the risk registers and appropriate risk tools, working with first line risk champions to ensure they are managing their responsibilities appropriately.
  • Evaluating, recommending and implementing process design improvements to achieve greater efficiencies.
  • Supporting Enterprise Risk reporting requirements for Executive Management and the Risk, Audit and Compliance Committee.
  • Supporting, maintaining, and implementing business continuity and disaster recovery strategies for the institution.
  • Helping to draft policies where gaps are identified, socialising as appropriate internally and seeing through to committee approval and implementation.
  •  Assisting risk/control owners in correctly utilising the GRC tool, ensuring that risk and control assessments are completed on time.

Our ideal candidate for the Enterprise Risk Manager opportunity:

  • Must hold a relevant professional qualification i.e. ICA, IRM, etc.
  • Has least 5 years of experience within financial services working at a senior level.
  • Demonstrates comprehensive knowledge of Mortgage and other consumer credit products and the mortgage and loan industry.
  • Possesses a full understanding of FCA regulation including Consumer Duty.
  • Has previous experience of leading and coaching a team.
  • Is currently working at executive level with a track record of being able to influence and at times using an authoritative style with board members.
  • Has excellent communication skills working, able to build strong working relationships at all levels and translate complex information for a variety of audiences.
  • Has sound knowledge of risk management practices and methodology.

If you’re interested in the Enterprise Risk Manager opportunity and you have the necessary skills, qualifications and experience, and live in or can commute to South Yorkshire, please apply with an updated CV today.

Head of Risk & Compliance

Kind Consultancy is working with a well established specialist Retail Financial Services business which is now looking for a Head of Risk & Compliance to join them in a full time permanent role, paying up to £80,000 with a hybrid work model requiring 3 in-office days per week in their South Yorkshire offices.

The Head of Risk & Compliance will report directly to the CEO and hold the Compliance Oversight control function with key responsibilities including:

  • Leading the design and operationalisation of the risk management and governance capabilities of the business.
  • Holding accountability for second line responsibility for all credit aspects of the business including owning responsible lending policies, affordability calculations, providing oversight of the treatment of vulnerable customers and the effective implementation of collections (including forbearance) policies and processes.
  • Ownership of the 2nd line compliance monitoring plan using a risk weighted methodology.
  • Oversight of the regulatory capital and credit risk retention requirements in line with MIPRU.
  • Development of business risk registers, incident and breach management procedures.
  • Oversight of the Compliance Framework
  • Acting as the primary point of contact for all regulatory bodies including the FCA and the FOS.
  • Leading on regulatory change and the impact to business strategy.
  • Leading all meetings in relation to Risk and Compliance.
  • Ensuring company and individual compliance with all regulations and laws applicable to the group’s activities.

Our ideal candidate for the Head of Risk & Compliance position:

  • Must hold a relevant professional qualification (ICA, IRM etc)
  • Has 5+ years of experience of senior Compliance work within Financial Services
  • Demonstrates comprehensive knowledge of Mortgages and other consumer credit products and the mortgage and loan industry.
  • Has a full understanding of FCA regulation including Consumer Duty.
  • Has experience of leading and coaching a team.
  • Is currently working at executive level with a track record of being able to influence board members.
  • Displays excellent communication skills working at all levels across the business to build great relationships.
  • Can present complex information in that way that can be easily understood.

If you’re interested in the Head of Risk & Compliance opportunity and you have the necessary skills and experience, and live in or can commute to South Yorkshire, please apply with an updated CV today.

Customer Administration Team Leader

Kind Consultancy is working with a well established Retail Financial Services business which is currently seeking a Customer Administration Team Leader to join them for a 12 month Fixed Term Contract with a hybrid work model based in their East Midlands.

Key responsibilities of the Customer Administration Team Leader will include:

  • Providing an exceptional customer experience in support of over 20,0000 customers and support other teams
  • Creating a motivated high performing team of specialists
  • Creating an inspiring team environment with an open communication culture, where everyone has a voice and is encouraged to speak up.
  • Leading the team to consistently meet and exceed customer expectations and supporting the team to evolve, helping them to adapt and embrace change.
  • Championing growth and personal development, completing monthly 121’s, identifying training needs, delivering training and development plans.
  • Managing stakeholders, interacting and collaborating confidently with colleagues at all levels of the business.
  • Work closely with Branch Team Leaders, creating strong relationships and acting as united team.
  • Monitoring performance, report on metrics and pro-actively identify emerging risks and issues, presenting solutions.
  • Keeping our customers safe by making sure that we carry our all-regulatory obligations

Our ideal candidate for the Team Leader opportunity:

  • Has previous experience of leading a team within a regulated environment.
  • Has a track record of inspiring and motivating teams to achieve success.
  • Is passionate about customer service excellence.
  • Has experienced change within an organisation
  • Demonstrates strong organisational and prioritisation skills.
  • Is a problem solver and a decision maker who can confidently multi-task.

If you’re interested in the Customer Administration Team Leader contract, you have relevant skills, knowledge and experience, and you live in or can commute to the East Midlands, please apply with an updated CV today.

Quality Monitoring and Risk Officer

Kind Consultancy is working with a growing Challenger Bank which is currently seeking a Quality Monitoring and Risk Officer to join them in a full-time, permanent position with a hybrid work model based out of their West Midlands offices, paying up to £29,000.

The Quality Monitoring and Risk Officer will focus on conducting regular Quality and Compliance assessments for staff within the bank’s Motor Finance division, with other key responsibilities including:

  • Maintaining appropriate records of Motor Finance staff competency
  • Efficiently compiling and recording audit results and analysis to facilitate the production of monthly management information
  • Delivering constructive feedback on quality monitoring to promote a standard of excellence in all aspects of Motor Finance activity
  • Highlighting any risks identified while carrying out reviews immediately to line manager
  • Identifying and sharing best practice across Motor Finance to assist with the development of processes and procedures
  • Assisting the Motor Finance management team during Compliance Monitoring and Internal Audit reviews
  • Assisting with the development and delivery of robust quality monitoring processes where the customer journey is at the heart of everything we do
  • Preparation of Motor Finance monthly submissions to relevant committees, Annual Product Reviews, and other relevant reports and assessments for presentation both internally and externally
  • Supporting Motor Finance Operational Risk management, maintaining relationships with the Operational Risk team.
  • Maintaining of Motor Finance Business Continuity Plan
  • Acting as a point of liaison with the Bank’s data Protection Office for GDPR issues

Our ideal candidate for the Quality Monitoring and Risk Officer opportunity:

  • Has previous experience of Quality Assurance work within Motor Finance
  • Has excellent written and verbal communication skills
  • Has the confidence and credibility to challenge business policies, processes and procedures in a constructive manner
  • Has a track record in delivering outstanding customer service
  • Is capable of organising and prioritising workloads, ensuring deadlines are always met
  • Has a proactive approach and is self-motivated

If you’re interested in the Quality Monitoring and Risk Officer role, you have relevant skills, knowledge and experience, and you live in or can commute to the West Midlands.

Conduct Assurance Manager

Kind Consultancy is working with a successful Challenger Bank which is currently seeking a Conduct Assurance Manager to join them in a full-time, permanent role with a hybrid work model based in their West Midlands office, paying up to £51,000.

The Conduct Assurance Manager is a key role within the Operational Management team, with key responsibilities including:

  • Acting as a key business partner to support and challenge Operational Business Managers’ management of conduct risk across their areas.
  • Managing and supporting team leaders to promote a “customer first” culture and deliver our outcomes testing strategy.
  • Developing KPIs, SLAs, and metrics dashboards for use in assessing customer service and experience.
  • Using detailed MI to drive and develop internal control of regulatory and conduct risk, providing insight and support in addressing operational/conduct incidents and breaches.
  • Supporting key governance committees, support business change projects and lead working groups as required.

Our ideal candidate for the Conduct Assurance Manager opportunity:

  • The candidate should have experience in operational management and customer oversight strategies
  • Have a good working knowledge of FCA regulations in financial services and expertise in identifying and managing conduct risk
  • Ability to create MI and manipulate data for senior stakeholders
  • Be self-confident and highly organized with strong interpersonal and leadership skills
  • Proven track record in pragmatic solutions delivery and relationship management and able to apply professional judgment to identify, diagnose, and resolve regulatory and conduct-focused changes

If you’re interested in the Conduct Assurance Manager position, you have the necessary skills, knowledge and experience and you live in or can commute to the West Midlands, please apply with an up-to-date CV today.

Senior Underwriter

Kind Consultancy is working with a fast-growing alternative Financial Services business which is currently seeking a Senior Underwriter to join them in a permanent, full-time role with a hybrid work model based out of their Cardiff office, with a competitive annual salary.

Reporting to the Head of Underwriting, the Senior Underwriter will play a critical role in evaluating and assessing short-term mortgage applications and determining level of risk and adherence to credit policy, with key responsibilities including:

  • Reviewing and assessing short-term mortgage applications focussing on specialist lending, bridging, development and commercial loans.
  • Analysing data and other key financial indicators to assess level of risk involved.
  • Applying established underwriting guidelines, policies and procedures to evaluate applications and determine appropriate loan structures.
  • Identifying potential risks and challenges associated with loan applications, proposing appropriate risk mitigation strategies to minimise exposure & protect the organisations interests.
  • Performing comprehensive financial analysis to evaluate the financial health and stability of the individual, developer or businesses applying for short-term mortgage.
  • Ensuring all loan files and documentation are accurate and compliant with regulatory requirements.
  • Collaborating with cross functional teams to facilitate effective and efficient decision-making processes.
  • Building and maintaining relationships with internal stakeholders.
  • Staying updated on market trends, industry developments, and regulatory changes to inform underwriting decisions and mitigate potential risks.

Our ideal candidate for the Senior Underwriter opportunity:

  • Has good regulatory knowledge and a strong understanding of the compliance requirements related to Banking and underwriting eg: KYC, AML.
  • Demonstrates excellent attention to detail and accuracy in assessing loan applications and financial statements.
  • Has a proven ability to identify and assess risks associated with loan applications and propose effective risk mitigation strategies.
  • Has 5+ years of experience in Commercial/ Specialist Mortgage Underwriting, to include substantial exposure to bridging, Buy-to-Let and/or development loans.
  • Displays excellent verbal and written communication skills, with the ability to effectively communicate complex financial concepts and underwriting decisions to internal and external stakeholders.
  • Has experience of working in a regulated bank with a clear understanding of regulatory requirements including Consumer Duty.
  • Demonstrates strong analytical skills, risk evaluation and proficiency in financial modelling – strong Excel skills would be highly desirable.

If you’re interested in the Senior Underwriter opportunity, you have the necessary skills, knowledge and experience, and you live in or can commute to Cardiff, please apply with an updated CV today.

Regulatory Reporting Accountant

Kind Consultancy is working with a fast-growing Challenger Bank, which is currently seeking a Regulatory Reporting Accountant to join them in a full-time, permanent role with a hybrid work model requiring 2 days per week in their West Midlands offices, and paying up to £40,000.

The Regulatory Reporting Accountant will focus on delivering the regulatory reporting Policy Standard, including associated controls across the bank, with key responsibilities including:

  • Support the development and maintenance of the regulatory reporting framework for the Bank and wider Group, ensuring complete, accurate and timely submission of all regulatory returns.
  • Monitor the regulatory reporting requirement horizon to ensure that the suite of reporting is current and supports that development.
  • Provide support to the business in identifying the impact of new regulation on current and proposed activity
  • Report to relevant stakeholders on the performance of the regulatory reporting Policy Standard
  • Work collaboratively with Group stakeholders to ensure requirements and responsibilities are clearly understood
  • Maintain the procedures, interpretation documents and policies that support the regulatory reporting Policy Standard
  • Work with second and third line to ensure that the reporting framework is robust.
  • You will be required to develop and support the regulatory, treasury and financial reporting frameworks in accordance with emerging good practice and regulatory expectations.

Our ideal candidate for the Regulatory Reporting Accountant opportunity:

  • Must have previous Financial Services experience within a Regulatory Reporting team
  • Can effectively prioritise tasks to ensure delivery meets critical deadlines
  • Is confident and able to analyse and present complex information with internal and external customers
  • Is able to assimilate and utilise new information, processes and training
  • Possesses effective communication skills for written and verbal reporting, with the ability to present to group meetings
  • Is committed to delivering and maintaining high standards of customer satisfaction
  • Embrace change and influence and encourage others

If you’re interested in the Regulatory Reporting Accountant role, you’re based in or can commute to the West Midlands, and you have the necessary skills, knowledge and experience, please apply with an updated CV today.

Legal Counsel

Kind Consultancy is working with a well-established challenger bank which is currently seeking Legal Counsel to join them in a permanent, full-time role paying up to £75,000 with a hybrid work model requiring 2 days per week in their West Midlands offices.

The Legal Counsel position will focus on providing pragmatic and timely legal advice to the bank, supporting their legal and operational requirements, with key responsibilities including:

  • Drafting, reviewing, negotiating and advising on third party and customer agreements, including technology agreements, outsourcing, software licences, general terms and conditions etc.
  • Reviewing existing material contracts and other significant contracts affecting the business to confirm compliance with operational resilience requirements and requirements of managing third party outsourcing in a regulated context.
  • Engaging with stakeholders and consultants (Contract Owners), to draft and negotiate, direct or via the Contract Owners a variety of commercial, technology and software agreements pivotal to the safe and resilient operation of the Bank, improving the contractual production and embedding a culture of regulatory compliance underpinning commercially viable agreements
  • Advising and supporting internal stakeholders on BAU matters, providing support to General Counsel and representing the bank’s legal position on projects as and when required
  • Developing, implementing and updating legal policies, procedures and standard templates.
  • Supporting with data protection and privacy matters – including maintaining the Data Protection Policy, drafting privacy notices, managing data subject access requests, advising on and supporting responses to data breaches, supporting privacy impact assessments, and ensuring appropriate contractual protection in supplier agreements.
  • Instructing and managing effectively matters outsourced to external law firms, including budgetary control where necessary.
  • Supporting the MLRO and Deputy MLRO including where necessary assisting in the investigation and reporting of suspected money laundering or terrorist financing to the National Crime Agency.
  • Advising on and managing legal risk, including emerging risks and carrying out risk assessments and reviews of performance against assigned policies.
  • Attending committee and project meetings to give legal advice and support business initiatives.
  • Supporting the Chief Risk Officer and the Risk team with effective use of the firm’s risk management system.
  • Advising colleagues on complex or unusual complaints
  • Working with Customer and Product teams to assist and advise on the product design process as well as providing review and guidance towards the production of customer facing documents and communications
  • Maintaining up to date knowledge of any changes to law, regulation and industry codes of practice; reporting to senior management in a timely and proportionate manner to enable compliance.

Our ideal candidate for the Legal Counsel opportunity:

  • Must be a qualified Solicitor, Barrister or F.ILEX (Fellow of the Chartered Institute of Legal Executives) with at least 3 years post qualification experience
  • Has a current practising certificate without any restrictions imposed.
  • Possesses a strong understanding of PRA and FCA rules and the regulatory regime
  • Has good working knowledge of legal provisions relating to the banking sector
  • Has past experience in contract negotiation and drafting
  • Is able to recognise and appropriately deal with legal issues in a pragmatic manner
  • Demonstrates the ability to collaborate with others, and to think outside the box
  • Is skilled in legal research, critical thinking, and drafting
  • Has excellent communication skills, including the ability to persuade; especially upward.

If you’re interested in the Legal Counsel position, have the necessary skills, experience and qualification and live in or can commute to the West Midlands, please apply with an updated CV today.

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A specialist recruitment and executive search firm specialising in interim and permanent Governance, Risk, Compliance, Complaints, Financial Crime and Change & Transformation roles across Financial Services

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