Kind Consultancy is working with a succesful, growing alternative Financial Services business which is now seeking an Assistant Product Governance Manager to join them in a full-time, permanent role with a hybrid work model requiring 2 days per week in their Birmingham offices, with a competitive annual salary.

The Assistant Product Governance Manager will assist the Product Governance Manager in the ongoing stewardship of all existing Products and Services and the execution of all Product led operational processes, with key responsibilities including:

• Supporting the delivery of non-material Product Review actions.
• Proactively monitoring, interpreting and cascading changes in market trends and customer behaviour to improve Product Development.
• Supporting the execution of Customer outcome monitoring.
• Supporting in delivery of the firm’s product reviews using the Product Review Framework to maximise regulatory adherence, customer experience, commercial return, legal position, and process compliance.
• Working closely with the Chief Compliance Officer and Risk teams to understand where the organisation’s product suite can provide Fair value and evolve with regulation.
• Supporting the management of Product literature and digital collateral to meet regulatory and internal policy.
• Assisting with the delivery of ‘regulatory led’ customer communications.
• Supporting on key activity including Bank Rate changes, Changes in General and/or Product Terms, Product Training and process such as CASS/CoP reporting.
• Working with key business stakeholders to drive the effective delivery of good customer outcomes within the business’s existing products/services identified via the Product Outcome dashboard.
• Supporting the Product Governance Manager in maintaining and deepening existing strategic relationships to adhere to internal governance and maximise commercial return through driving mutual value within the partnership.
• Supporting on delivery of activity related to risks & controls, audit actions and Risk acceptances, control testing/sampling including improvement plans, providing first line oversight.

Our ideal candidate for the Assistant Product Governance Manager:

• Has a minimum of 1 year in a Compliance role with experience of Product Reviews
• Shows a keen interest in and understanding of commercial banking products and is familiar with Customer Outcome Testing
• Demonstrates strong knowledge of the requirements of a Product Review and the regulatory, commercial, operational and consumer duty aspects of its consideration.
• Has a good understanding of Risk and Control management and ongoing self-assessment requirements.
• Has experience of working with third parties and the expectations and governance required.

If you're interested in the Assistant Product Governance Manager opportunity, you have the necessary skills and experience and you live in or can commute to Birmingham, please apply with an updated CV today.