Kind Consultancy is working with a property finance business which is currently seeking a Post-Offer Case Manager to join their Kent office in a full-time, permanent role paying up to £26,200 with a hybrid work model requiring 4 in-office days per week.

The Post-Offer Case Manager plays a pivotal role at account managing by processing a pipeline of mortgage applications from offer to completion, with key responsibilities including:

• Acting as the first ‘port of call’ for queries on all mortgage applications between Offer stage and Completion.
• Inputting, updating and maintaining data on the system, accurately reflecting the current stage of each case.
• Dealing with legal queries and documentation relating to each application.
• Managing the diary system to monitor applications and deal with any relevant tasks.
• Obtaining updates on the mortgage applications to ensure that they are progressing smoothly from Offer to completion.
• Ensuring that we are giving timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence.
• Liaising with the Line Manager, escalating any specific problems for discussion and resolution, with Mortgage Brokers and Solicitors, updating them of the progress of specific cases and seeking to resolve any queries that arise, and with the underwriting and risk team, ensuring that mortgage requirements and conditions are complies with and updated.

Our ideal candidate for the Post-Offer Case Manager role:

• Is proactive, with a can-do attitude and a track record of meeting deadlines with high quality work
• Has strong interpersonal and communication skills
• Is highly organised and able to manage their own workload
• Has a positive Customer Service mindset and experience of Admin-focussed work
• Having pre-existing knowledge of Mortgages and Financial Services would be beneficial but is not essential

If you're interested in the Post-Offer Case Manager position and you have the skills, knowledge and experience we're looking for, please apply with an updated CV today.