Kind Consultancy is working with a well-established Retail Financial Services organisation which is currently seeking a Senior Mortgage Services Officer to join their team in the Bristol area for a permanent, hybrid role paying up to £35,000.

The Senior Mortgage Services Officer will focus on processing applications from offer to completion, while providing exemplary customer service, with key responsibilities including:

• Ensuring daily tasks are performed by the Post Offer team within appropriate timescales, implementing a weekly rota
• Processing all mortgage completions, ensuring effective and timely communication with Solicitors and direct customers, while meeting SLA’s.
• Undertaking stage releases and retention releases,
• Handling complaints within the required timescales
• Actively managing arrears cases by way of written and verbal communication with the borrowers, agreeing forbearance where suitable and instructing litigation where necessary.
• Identifying and monitoring vulnerable customers, maintaining records as appropriate.
• Liaising with relevant members of the executive team in respect of longstanding and higher profile/value cases including meeting with the borrowers where beneficial.
• Attending Credit Committee to present the arrears data
• Enacting all aspects of account updates
• Ensuring procuration fee payments are remitted accurately and swiftly.
• Ensuring all the required documentation has been provided that confirms the organisation’s charge is in place.
• Maintaining accurate records within core systems and the document repository.
• Ensuring Packagers, Brokers and Direct Customers are provided with a high level of quality service and kept informed at every stage of the process.
• Liaising with the sales teams to ensure a smooth customer journey.
• Ensuring the pipeline is accurately maintained, and any applications to be cancelled are actioned promptly.

Our ideal candidate for the Senior Mortgage Services Officer opportunity:

• Must hold a full CeMAP qualification. (Holding CeRER as well would be desirable)
• Demonstrates a solid understanding of Financial Accounts.
• Has strong analytical and numerical skills with the ability to collate and interpret multiple, sometimes complex, supporting documents.
• Is confident in decision making including the ability to balance risk and reward.
• Is able to produce written presentations
• Can communicate and present information effectively to internal stakeholders including the CEO.
• Displays excellent written and oral communication skills.

If you're interested in the Senior Mortgage Services Officer, and you have the skills, knowledge and experience we're looking for, please apply with an updated CV today.