Kind Consultancy is working with a large Financial Services organisation which is currently seeking a Root Cause Analyst to join them in a permanent full time role paying up to £59,000 with a hybrid work model based in their London office.

Reporting to the Optimisation Manager, the Root Cause Analyst will identify areas of underperformance and risk, with key responsibilities including:

• Identifying and understanding the underlying issues within operation and areas of underperformance against Operational SLAs, undertaking investigation and identifying remedial action to reduce or eliminate similar issues in the future.
• Conducting Root Cause Analysis (RCA) on varying degrees of complex data sets and themes, using multi-level analysis to identify skill gaps or broken processes & procedures with recommendations for possible fixes.
• Driving through improvements recommended as a result of RCA, ensuring appropriate actions are taken to reduce customer fail-points or cost, improve process efficiency, reduce risk and ultimately improve the Customer experience
• Logging all issues, from a variety of sources into a central database with quantification of severity for prioritisation in Issue Management and Change meetings.
• Leading meetings with appropriate colleagues to discuss issues and issues and themes identified across the organisation with a view to progression and resolution
• Producing Management and Business Intelligence, both quantitative and qualitative, using various software platforms. Report and present findings, actions and resolutions to Senior Management, Partners and Stakeholders.

Our ideal candidate for the Root Cause Analyst opportunity:

• Has 3 or more years experience of Root Cause Analysis work within Financial Services
• Can evidence improvements implemented as a result of past analysis work
• Has experience of work involving Complaints and Appeals
• Has substantial experience of PowerBI and SQL and is proficient in Excel
• Has experience of collating information, data and delivering insight to create actionable plans to deliver change, improvements, efficiencies and benefits.
• Has strong presentation and verbal and written communication skills
• Is an analytical thinker with a problem-solving approach

If you're interested in the Root Cause Analyst opportunity and you have the necessary skills, knowledge and experience, please apply with an updated CV today.