Kind Consultancy is working with an already successful and fast-growing Fintech consumer credit firm which is currently seeking an Operational Risk & Governance Manager to join them in a full-time, permanent position paying circa £70,000 with a hybrid work model requiring 3 in-office days per week in London.

The Operational Risk & Governance Manager will develop and maintain a governance framework that ensures regulatory compliance and aligns with the firm's strategic goals, with key responsibilities including:

• Developing, implementing, and maintaining operational governance frameworks, policies, and procedures for the operations department.
• Conducting risk assessments, identifying operational risks, and developing and implementing risk management strategies to mitigate those risks.
• Monitoring compliance with lending regulations, internal policies, and procedures, and ensuring adherence to industry best practices.
• Developing metrics and performance monitoring on operational risk performance.
• Establishing and maintaining effective internal control systems to safeguard company assets, prevent fraud, and ensure data integrity.
• Collaborating with cross-functional teams to streamline operational processes, enhance efficiency, and optimise the customer experience.
• Leading and managing audits and reviews to assess operational compliance and identify areas for improvement.
• Providing guidance and support to operational teams on governance matters, compliance requirements, and risk management practices.
• Staying updated on industry trends, regulatory changes, and emerging risks in lending operations, and adapting governance strategies accordingly.
• Fostering a culture of compliance, ethics, and operational excellence through training and education programs.
• Serving as a liaison with regulatory bodies, auditors, and other external stakeholders to address operational governance matters and ensure regulatory compliance.

Our ideal candidate for the Operational Risk & Governance Manager opportunity:

• Has a strong background in identifying, assessing, and managing risks within a financial services or fintech environment.
• Has substantial experience in ensuring that operations comply with relevant regulations, standards, and internal policies.
• Is familiar with internal and external audit processes, including designing and implementing control frameworks.
• Has experience in developing and implementing risk and control frameworks, ideally with specific experience of tailoring these to a fintech environment.
• Is skilled in drafting policies and procedures that govern operational activities.
• Is experienced in designing and structuring governance models that support business objectives while ensuring compliance and risk mitigation.
• Has experience with GRC tools and technologies that support risk and control management, preferably with specific experience in a fintech setting.
• Is able to leverage data to monitor risk, ensure compliance, and optimise governance processes.
• Demonstrates a deep knowledge of financial regulations (e.g., GDPR, AML, KYC, etc.) that impact fintech operations.
• Is experienced in preparing and submitting regulatory reports, ensuring accuracy and timeliness.

If you're interested in the Operational Risk & Governance Manager role, you have the skills, knowledge and experience we're looking for and you live in or can commute to London, please apply with an updated CV today.