Collections

Collections recruitment is something we’ve seen an ongoing increase in demand for from our client base in recent years. A vital part of any Financial Services firm or Bank that lends money, a strong Collections team will endeavour to support customers who are in financial difficulty. It’s crucial that professionals within Collections understand the details of each customer’s situation and support them with an affordable plan to get them back on track and settle their debt.

Where this was once seen as essentially a customer contact job, regulatory interest in recent years has driven a shift towards ensuring Collections staff are trained, educated, sensitive people with excellent communication skills and a well-developed awareness of customer vulnerability. It is now more than ever especially important to consider all types of customer vulnerability, and how that vulnerability has led to the customer owing money and how it will affect their ability to pay it back. A better understanding of customer situations can be used to create more effective repayment plans and solutions. The one-size-fits-all approaches of the past won’t cut it anymore.

We understand how frustrating it can be to work with generalist recruiters on positions, with an outdated and simplistic understanding of the Collections function. Kind Consultancy’s leadership team is formed entirely of people who have previously worked in Financial Services and Banking, and we make sure all of our recruiters stay close to industry knowledge and regulatory developments.

This enables us to form truly collaborative relationships with our clients and to take a genuinely consultative approach. We take the time to get to know your Collections resource needs, your company culture, how the role fits into wider business plans and the long-term goals for your Collections team. All of that information allows us to make sure we only ever select and submit Collections professionals who are going to be right not just for this opening but for your organisation as a whole – today, and for the foreseeable future.

We have worked with Financial Services firms and banks of every type and size imaginable – from leading multinational Banks to exciting new FinTech start-ups, from specialist alternative lenders to some of the UK’s oldest building societies. We have experience of providing full teams of Collections Agents for short-term contract projects, Head of Collections and Collections Operation Manager interims to help steer a developing Collections department, and permanent Collections Coach and Collections Team Leader professionals.

Whatever your Collections hiring needs, Kind Consultancy are uniquely positioned to help. Contact us on 0121 643 2100 or e-mail info@kindconsultancy.com with the subject line “Collections Recruitment” for a confidential conversation.