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Client Testimonial: Consumer Credit – Training

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Why choose Kind? We have a number of Consultants who can provide on-site training – recently, we’ve been delivering Vulnerable Customer training for a Consumer Credit client. Here’s what they had to say about working with us: “Following the regulators ‘Dear CEO’ letter regarding the rising costs of living, we were looking for external support to…

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As demands on Customer Care teams rise, is automation the answer?

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It’s clear now, in the winter of 2022, that the cost of living crisis is real, and is not going away any time soon. A variety of complex, interlocking factors is driving up prices, with the increases hitting especially hard for household essentials and energy bills. Ofgem has said this week that energy firms are…

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Making the Most of the Market – Resource Strategy in Financial Services

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It’s a strange time in the Financial Services labour market. There are the fewest active candidates seeking jobs that we’ve seen in decades. With economic uncertainty, and a cost of living that is outpacing any increase in salaries, many people already in permanent positions are extremely cautious about moving. How should businesses respond to a…

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Statutory Debt Repayment Plans – How Will They Impact Lenders? – Guest Post

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Following on from Breathing Space, SDRPs are the second element of the government’s debt respite scheme, a new debt repayment vehicle consolidating all eligible debt into a single plan Whilst there are significant implications for all included creditors – not least the overlap of timelines with Consumer Duty – perhaps the most fundamental impacts are for mortgage lenders…

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Accessibility: Expand Your Scope, Enhance Your Results

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The value of diversity no longer needs to be debated. Studies have found time and time again that teams with diverse backgrounds generate more ideas, and lead more successful businesses. I am proud to work with clients who understand the value of diversity and who do not discriminate against any groups or characteristics when looking…

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Supporting Your Customers Through the Rising Cost of Living

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The fast-rising cost of living is the kind of broad economic shift that affects everyone within the Financial Services ecosystem. One of the most immediate effects is consumers who have quickly found themselves with substantially increased regular expenses which leaves them struggling to make repayments. The FCA has made it clear in a letter sent…

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Staying ahead in a candidate led market

Staying Ahead in a Candidate Led Market

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The last year has seen a historic candidate shortage in the UK. People are, understandably, focussing on job security, and not wanting to take any risky moves if they’re in a comfortable position. This means that the candidates who are out there looking at new opportunities are more in control of their job search than…

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The FCA Business Plan: What You Need to Know

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The FCA have published their 2022/23 Business Plan, setting out the regulator’s areas of focus for the next 12 months. So what should the Financial Services industry be working on to stay ahead of the agenda? I’ve identified a few key subjects in the Plan that I think many firms will benefit from tackling head-on…

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Keeping Communication Open

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“They never call back”. That’s the number one most frequent complaint we all hear about recruiters. They get in touch with you about a job, get your CV and then… nothing, radio silence. It’s a cliche at this point and the opening gripe of many an aggrieved LinkedIn post. Open, active communication is absolutely vital…

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Consumer Duty: How We Got Here, How to Prepare & What’s Next

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Consumer Duty is almost here, and more firms are realising that they can’t put off thinking about it until the final rules are announced. We have just over 12 months to go, and most businesses still have a lot of ground to cover to get Consumer Duty Ready. Where Are We Now? The landscape of customer…

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