Change Management : Make or Break

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As we enter 2019, a number of changes lie ahead for the financial services sector. There’s the long-awaited Motor Finance paper, the end of PPI, Retail Distribution Review (RDR) on Financial Advice, Claims Management Companies (CMC) Authorisation, Senior Managers Certification Regime (SMCR) within Consumer Credit and over the last couple of days, the FCA’s probe…

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The Kind Group Year in Review – 2018

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As the year begins to wind down, I want to take a moment to look back at what we’ve achieved in 2018, it’s been another great year for The Kind Group. We’ve assisted a record number of customers with a wide range of financial requirements, ranging from protection to mortgages to bridging loans through to…

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More Focus On General Insurance Regulation?

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At the end of last month, the FCA fined Liberty Mutual Insurance Europe SE over £5 million for failures in their oversight of mobile phone insurance claims and complaints handling processes administered through a third party. Liberty held regulatory responsibility for ensuring claims and complaints from customers were handled fairly.  In the 2018/2019 FCA Business…

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Kind Consultancy Announces Major International Project – Bringing Market-Leading Risk & Compliance Talent to Australia

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Kind Consultancy is very proud to announce the commencement of a major international project in partnership with a Big Four consultancy. We’re looking for Manager, Associate Director and Director-Level Consulting professionals in the UK with experience of Enterprise Risk Management and the design and implementation of risk frameworks, who are interested in relocating to Australia. We are also interested…

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Kind Sponsors Cancer Research Wolves

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Kind Consultancy and Kind Wealth are very proud to have sponsored the Cancer Research Wolves for the last two seasons. The Cancer Research Wolves are a Rugby 7s team created to raise awareness and money on behalf of cancer charities. Fielding both men’s and women’s teams, the Cancer they have raised over £22000 over the…

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Insurers to Review Commitment to Loyal Customers

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In all types of Financial Services products, one of the complaints you hear most frequently is that you have to frequently switch providers to get the best deal, by taking advantage of special rates and offers that are only available to new customers. The insurance sector is currently facing particular criticism on this front, with a new Which?…

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Expert Recruiters and The Kind Difference

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Kind Consultancy prides itself on being a specialist firm of expert recruiters. But what does that mean? How are we different from the average recruitment agency? When a new recruiter joins a firm, they’re often plunged into a few days of intensive training, memorising scripts and going through role-play exercises until they have a handle…

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Simplified Pension Choices

Regulator Calls for Simplified Pension Choices

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Do customers need simpler pension choices? Last month’s Retirement Outcomes Review saw the FCA calling on providers to simplify retirement choices, improve customer engagements and most interestingly to establish drawdown “investment pathways”. The FCA suggests that these pathways would be ready-made options, designed to enable consumers to either take the money over a short period,…

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Building Societies and the Future of Retail Banking

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For those following Financial news over the last few months, it can seem like quite a dark time for Building Societies, retail banking and the mortgage space, with a lot of doom and gloom surrounding “mortgage prisoners”, affordability rules and the possibility of an apparently impending interest-only mortgage time-bomb. There’s a sense of panic amongst…

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High-Cost Credit - Changes to follow FCA Review

High-Cost Credit FCA Review: Changes Afoot?

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Are people using more high-cost credit? Earlier this week the Financial Ombudsman Service published their annual review, which showed an overall 4% rise in banking and credit complaints. Excluding PPI, consumer credit complaints accounted for 24% of all new complaints over the last year and the numbers get even more concerning when we look at…

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