News

Culture Change and SM&CR

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Today sees the publication of a “culture survey” carried out by Lloyd’s of London following reports of widespread harassment and bullying. The insurance market is already preparing a number of changes to try to end what has been described as a “toxic culture”, with reports this weekend suggesting they are gearing up to launch new…

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How to deal with a counter-offer

Career Corner: Considering a Counter-Offer

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You’ve found a new Governance, Risk and Compliance role that you like the look of. You’ve submitted a CV, dazzled your potential new boss across two rounds of interviews, and they’ve made you an offer. You let your manager know that you’re handing in your notice because you’re heading off to this new job –…

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The Kind Guide to securing Promotions and Pay Rises

Career Corner: Promotions & Pay Rises

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Almost every hard-working professional is looking for career progression. It’s human nature to seek new challenges and, in turn, greater rewards. Yet many people feel very unsure about how to navigate potentially difficult conversations with their managers about promotions or pay rises. The most important thing in any situation is to be prepared. Why do…

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The End of PPI Complaints - and what comes next in the Complaints world

The End of PPI Complaints … And What Comes Next

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The PPI Deadline of August 29th 2019 has been fixed in calendars across the Financial Services and Banking world all year long, and tomorrow we will have reached the end. Or at least the end of the beginning – with the uptick in the number of complaints being submitted this year, just how long will…

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How is Kind Consultancy different to traditional recruitment firms?

What makes Kind Consultancy different?

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What makes Kind Consultancy different to other recruitment providers? Kind Consultancy are true search specialists, focussing on permanent and interim Governance, Risk & Compliance roles within Banking and Financial Services. Unlike a standard recruitment agency, this means we have the skills and capabilities to go above and beyond when identifying and making contact with candidates…

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What can we learn from the FCA's final findings on motor finance?

Final FCA Findings on Motor Finance: Cause for concern?

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The publication of the FCA’s final findings on motor finance has raised alarm bells across the industry this week. Their research shows that some consumers have been overcharged by more than £1000 when taking out loans to buy cars. The FCA has suggested that a key problem is commission models which allow brokers to set…

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Governance, Risk & Compliance: This Year’s Big Topics?

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In the first few months of the year, there’s always a lot of prognostication in the Governance, Risk & Compliance world about what the year’s big Compliance issues will be. The biggest changes are always ones we don’t see coming and don’t already have a plan for, but here are a few of the trends…

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Change Management : Make or Break

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As we enter 2019, a number of changes lie ahead for the financial services sector. There’s the long-awaited Motor Finance paper, the end of PPI, Retail Distribution Review (RDR) on Financial Advice, Claims Management Companies (CMC) Authorisation, Senior Managers Certification Regime (SMCR) within Consumer Credit and over the last couple of days, the FCA’s probe…

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The Kind Group Year in Review – 2018

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As the year begins to wind down, I want to take a moment to look back at what we’ve achieved in 2018, it’s been another great year for The Kind Group. We’ve assisted a record number of customers with a wide range of financial requirements, ranging from protection to mortgages to bridging loans through to…

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More Focus On General Insurance Regulation?

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At the end of last month, the FCA fined Liberty Mutual Insurance Europe SE over £5 million for failures in their oversight of mobile phone insurance claims and complaints handling processes administered through a third party. Liberty held regulatory responsibility for ensuring claims and complaints from customers were handled fairly.  In the 2018/2019 FCA Business…

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