News

Automation vs Resource in Collections

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Automation – for many years now it’s been speeding up and scaling up the way that hundreds of different industries operate. Whenever technological solutions are used to replace human workers, there are a variety of ethical and business issues to consider – especially if automated systems are having direct contact with customers. That’s the situation…

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Header - Why the Kind Group Moved to Staffordshire

Why the Kind Group Moved to Staffordshire

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Here at the Kind Group we have been looking at what the new “norm” will look like post lockdown and our “return to work” procedure is now well underway. As a group we have continued to operate “business as usual” and I am very pleased and proud of how the whole Kind team has adapted…

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Does Size Matter? – The Benefits of a Small Recruiter

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Appearances can be deceiving, as the old cliché goes. Kind Consultancy is a small business, with a dedicated team – so it could be perceived that a major, multinational organisation wouldn’t think of using us for a large-scale recruitment project.  Well – they have, and continue to do so. We have worked a number of…

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Interims: Why They Could Be Your Next Best Solution

Interims: Your Next Best Solution

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Interim support has always been one of the key areas we focus on at Kind Consultancy, and across our time recruiting in the Governance, Risk, Compliance & Complaints space, it has become a more and more popular option. SME businesses used to see interims as people that larger companies hired, and the larger companies once…

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TieTa and Kind Consultancy Partnership Announcement

TieTa & Kind Consultancy: A New Partnership

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Kind Consultancy is very excited to announce a new partnership with TieTa. TieTa are a fast-growing business providing contact centre support to businesses across Financial Services and beyond. Much more than a simple outsourcing provider, they integrate call centre resource seamlessly into your business’s pre-existing customer contact approach. Whether you need a small number of…

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Collections in 2020: What Comes Next?

Collections: What Comes Next?

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Nearly I.2 million people in the UK have made use of Payment Holiday options introduced since the outbreak of the Corona-virus in early spring of 2020. UK Finance has found that approximately 70% of people who took Payment Holidays did not need to for Financial reasons and had done so more as a preventative measure.…

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Returning to the Office - a Kind Group update

A Kind Group Update from Mat Kind

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Here at the Kind Group we are now looking at what the new “norm” will look like post lockdown and our “return to work” procedure is well underway. As a group we have continued to be “business as usual” and I am very pleased and proud of how the whole Kind team has adapted and…

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What are the long-term Financial impacts of a pandemic?

What Are the Long-Term Financial Impacts of a Pandemic?

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As we head into the summer, some parts of our lives are beginning to look more like they did before the global Covid-19 pandemic but in many other ways, we are just starting to get to grips with the bigger picture including the question of the long-term financial effects. Consumers have had a number of…

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mortgage holiday complaints lending after covid-19

Lending After the Pandemic: The Long Road Ahead

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Late last month the Treasury announced a three-month extension to the mortgage payment holidays they had brought in to help homeowners through the pandemic. With so many people furloughed, made redundant or unable to work, the mortgage payment holiday scheme allowed them to defer mortgage payments from March for three months. As the end of…

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Support YESS with Kind Consultancy as part of Mental Health Awareness Week

Mental Health Awareness Week: Support YESS

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From the 18th to the 24th of May, it’s the UK Mental Health Foundation’s Mental Health Awareness Week, and we at Kind wanted to take this opportunity to highlight the work that our Charity of the Year for 2020, YESS is doing at the moment. Your Emotional Support Service (YESS) are a Mental Health and…

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