Case Studies

Mortgage Operations Case Study

Mortgage Operations – Case Study

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In our Case Study series, we walk through the methods we’ve recently used to help a client, each one giving you some insight into the variety of tailored approaches we can utilise depending on the circumstances. The Client Kind Consultancy worked with a large UK retail bank that was seeing a rapid, ongoing increase in…

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AML International Case Study Header

AML – International Client : Case Study

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In our Case Study series, we walk you through the methods we’ve recently used with one of our clients, to give you a glimpse at just some of the carefully tailored approaches Kind Consultancy can use to suit the specific needs of the organisations we work with. This week, we take a look at an…

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Section 166 KYC Case Study Header

Section 166 – KYC : Case Study

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In our Case Study series, we talk you through how Kind Consultancy handled a recent project, to give you a taste of just some of the tailored methods we use to deliver exactly what our clients’ need. The Client Kind Consultancy are a long-standing supplier to a Big 4 consultancy. They reached out to us…

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BAU Complaints : Case Study

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A major Financial Services client was experiencing a backlog of business as usual complaints. As a preferred supplier to the organisation, an urgent request was made to Kind Consultancy for a large number of experienced BAU Complaint Handlers who had substantial experience of handling complaints across a wide range of Financial Services products. Kind utilised…

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Motor Finance : Case Study

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A fast-growing digital Motor Finance lender had a significant increase in quality complaint volumes. The organisation’s permanent complaint handling team was in its infancy, with the business still in the process of recruiting staff. The time needed to place and train these people, however, meant they needed contract support, on-site and at work fast to…

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Collections - Case Study

Collections : Case Study

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A large, established motor finance company required additional support within their collections team to work with vulnerable customers in relation to their payment plans. Due to an ongoing relationship, the client reached out to Kind Consultancy asking for them to supply experienced interim Collections Consultants for a 12-month project. Kind selected people from the King…

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Case Study: Payment Holidays - How can Kind Consultancy assist clients with issues arising from payment holidays?

Payment Holidays : Case Study

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As a result of the Covid-19 pandemic, one of our longstanding clients was seeing a rapid spike in the number of complaints they were receiving relating to payment holidays. The client recognised that they needed support from experienced complaint handlers who were not from a template-driven PPI background. Our client reached out to us at…

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