Case Studies

Kind Consultancy was approached by an international investment fund active in multiple locations across Europe and North America. Previously, their UK operation had completely outsourced its Compliance function. They were looking to expand their UK base, including creating an in-house Compliance team, beginning with a Head of Compliance and an MLRO. Working on an exclusive,…

In our Case Study series, we walk through the methods we’ve recently used to help a client, each one giving you some insight into the variety of tailored approaches we can utilise depending on the circumstances. The Client Kind Consultancy worked with a large UK retail bank that was seeing a rapid, ongoing increase in…

In our Case Study series, we walk you through the methods we’ve recently used with one of our clients, to give you a glimpse at just some of the carefully tailored approaches Kind Consultancy can use to suit the specific needs of the organisations we work with. This week, we take a look at an…

In our Case Study series, we talk you through how Kind Consultancy handled a recent project, to give you a taste of just some of the tailored methods we use to deliver exactly what our clients’ need. The Client Kind Consultancy are a long-standing supplier to a Big 4 consultancy. They reached out to us…

A major Financial Services client was experiencing a backlog of business as usual complaints. As a preferred supplier to the organisation, an urgent request was made to Kind Consultancy for a large number of experienced BAU Complaint Handlers who had substantial experience of handling complaints across a wide range of Financial Services products. Kind utilised…

A fast-growing digital Motor Finance lender had a significant increase in quality complaint volumes. The organisation’s permanent complaint handling team was in its infancy, with the business still in the process of recruiting staff. The time needed to place and train these people, however, meant they needed contract support, on-site and at work fast to…

A large, established motor finance company required additional support within their collections team to work with vulnerable customers in relation to their payment plans. Due to an ongoing relationship, the client reached out to Kind Consultancy asking for them to supply experienced interim Collections Consultants for a 12-month project. Kind selected people from the King…

As a result of the Covid-19 pandemic, one of our longstanding clients was seeing a rapid spike in the number of complaints they were receiving relating to payment holidays. The client recognised that they needed support from experienced complaint handlers who were not from a template-driven PPI background. Our client reached out to us at…