As demands on Customer Care teams rise, is automation the answer?
https://kindconsultancy.com/wp-content/uploads/2022/11/Customer-Care-Automation-1024x576.png 1024 576 Kind Consultancy Kind Consultancy https://kindconsultancy.com/wp-content/uploads/2022/11/Customer-Care-Automation-1024x576.pngIt’s clear now, in the winter of 2022, that the cost of living crisis is real, and is not going away any time soon. A variety of complex, interlocking factors is driving up prices, with the increases hitting especially hard for household essentials and energy bills. Ofgem has said this week that energy firms are…
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