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Kind Consultancy

The Kind 2020 Wrap Up

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It’s been an atypical year for Kind. Though every 12 months delivers unexpected shifts and surprises, this was a particularly extreme one. I know this has been a tough year for many, both in business and at home, and I’m immensely proud of what the Kind teams have achieved across 2020 under such challenging circumstances.…

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Kind Consultancy and The Building Societies Association

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Kind Consultancy is very proud to announce that we’re partnering with The Building Societies Association. We will be sharing knowledge with their members through articles and blog posts and we look forward to other opportunities with the BSA in future. For any BSA members who are learning about Kind Consultancy for the first time, we…

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New Year, New Collections Strategy

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The Collections & Recoveries function in many Financial Services business has been working the same way for a long time. When customers find themselves in difficult circumstances, the team reaches out to help them find a way to pay back what they owe. But in 2020, I have been having more and more conversations with…

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Case Study: Mortgage Operations

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Kind Consultancy worked with a large UK retail bank which was seeing a rapid, ongoing increase in the number of mortgage applications they were receiving, at a rate that was overwhelming their permanent Mortgage Operations staff. They reached back out to Kind Consultancy following our previous work with them on select specialist positions, asking us…

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AML Contract Demand Continues to Rise in 2020

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The Fraud Landscape In 2019, the number of Banking Fraud and Identity Fraud complaints in the UK rose to an all-time high. This year, we’ve seen numerous news stories about criminals using the Covid-19 pandemic to target people who are fearful about the safety of their money in an uncertain time. Away from the consumer…

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Automation vs Resource in Collections

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Automation – for many years now it’s been speeding up and scaling up the way that hundreds of different industries operate. Whenever technological solutions are used to replace human workers, there are a variety of ethical and business issues to consider – especially if automated systems are having direct contact with customers. That’s the situation…

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Case Study: AML – International Client

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Kind Consultancy worked with an international bank who had suffered a serious and well-publicised Compliance and Financial Crime failure. Resultantly they were looking to completely transform their Compliance function and they wanted to tap into the internationally renowned Compliance talent in the UK. We contacted 20 of the very best AML and KYC Analysts and…

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Case Study: Section 166 – KYC

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Kind Consultancy are a long-standing supplier to a Big 4 consultancy. They reached out to us for support on a project with one of their clients, a large retail Financial Services organisation, who had been issued a Section 166 Notice. Kind supplied a team of 10 highly experienced and knowledgeable KYC Analysts, drawn entirely from…

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Why the Kind Group Moved to Staffordshire

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Here at the Kind Group we have been looking at what the new “norm” will look like post lockdown and our “return to work” procedure is now well underway. As a group we have continued to operate “business as usual” and I am very pleased and proud of how the whole Kind team has adapted…

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Does Size Matter? – The Benefits of a Small Recruiter

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Appearances can be deceiving, as the old cliché goes. Kind Consultancy is a small business, with a dedicated team – so it could be perceived that a major, multinational organisation wouldn’t think of using us for a large-scale recruitment project.  Well – they have, and continue to do so. We have worked a number of…

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