Kind Consultancy is working with a growing Challenger Bank which is currently seeking a Quality Monitoring and Risk Officer to join them in a full-time, permanent position with a hybrid work model based out of their West Midlands offices, paying up to £29,000.

The Quality Monitoring and Risk Officer will focus on conducting regular Quality and Compliance assessments for staff within the bank's Motor Finance division, with other key responsibilities including:

• Maintaining appropriate records of Motor Finance staff competency
• Efficiently compiling and recording audit results and analysis to facilitate the production of monthly management information
• Delivering constructive feedback on quality monitoring to promote a standard of excellence in all aspects of Motor Finance activity
• Highlighting any risks identified while carrying out reviews immediately to line manager
• Identifying and sharing best practice across Motor Finance to assist with the development of processes and procedures
• Assisting the Motor Finance management team during Compliance Monitoring and Internal Audit reviews
• Assisting with the development and delivery of robust quality monitoring processes where the customer journey is at the heart of everything we do
• Preparation of Motor Finance monthly submissions to relevant committees, Annual Product Reviews, and other relevant reports and assessments for presentation both internally and externally
• Supporting Motor Finance Operational Risk management, maintaining relationships with the Operational Risk team.
• Maintaining of Motor Finance Business Continuity Plan
• Acting as a point of liaison with the Bank’s data Protection Office for GDPR issues

Our ideal candidate for the Quality Monitoring and Risk Officer opportunity:

• Has previous experience of Quality Assurance work within Motor Finance
• Has excellent written and verbal communication skills
• Has the confidence and credibility to challenge business policies, processes and procedures in a constructive manner
• Has a track record in delivering outstanding customer service
• Is capable of organising and prioritising workloads, ensuring deadlines are always met
• Has a proactive approach and is self-motivated

If you're interested in the Quality Monitoring and Risk Officer role, you have relevant skills, knowledge and experience, and you live in or can commute to the West Midlands.