Kind Consultancy is working with a successful Challenger Bank which is currently seeking a Conduct Assurance Manager to join them in a full-time, permanent role with a hybrid work model based in their West Midlands office, paying up to £51,000.

The Conduct Assurance Manager is a key role within the Operational Management team, with key responsibilities including:

• Acting as a key business partner to support and challenge Operational Business Managers' management of conduct risk across their areas.
• Managing and supporting team leaders to promote a “customer first” culture and deliver our outcomes testing strategy.
• Developing KPIs, SLAs, and metrics dashboards for use in assessing customer service and experience.
• Using detailed MI to drive and develop internal control of regulatory and conduct risk, providing insight and support in addressing operational/conduct incidents and breaches.
• Supporting key governance committees, support business change projects and lead working groups as required.

Our ideal candidate for the Conduct Assurance Manager opportunity:

• The candidate should have experience in operational management and customer oversight strategies
• Have a good working knowledge of FCA regulations in financial services and expertise in identifying and managing conduct risk
• Ability to create MI and manipulate data for senior stakeholders
• Be self-confident and highly organized with strong interpersonal and leadership skills
• Proven track record in pragmatic solutions delivery and relationship management and able to apply professional judgment to identify, diagnose, and resolve regulatory and conduct-focused changes

If you're interested in the Conduct Assurance Manager position, you have the necessary skills, knowledge and experience and you live in or can commute to the West Midlands, please apply with an up-to-date CV today.