Service Delivery Managers

A large record management organisation needed to hire 3 new Service Delivery Managers in a tight timeframe to keep up with onboarding multiple new clients. They contacted Kind’s Change & Transformation recruitment specialist, who compiled a shortlist of 10 candidates.

The client had identified 3 key questions they felt were very important to the role. Kind’s Change & Transformation recruitment specialist interviewed all of the shortlisted candidates, asking them these 3 questions and recording their responses. The recordings, along with CVs and profiles, were sent to the client, who used these to select 6 candidates to take forward to a final stage interview.

Thanks to this technologically assisted approach to accelerating the interview process, all 3 roles were filled within 2 weeks of taking the initial brief, with 3 of our candidates being offered and accepting very shortly after their second interviews.