Collections Operations Manager

What is a Collections Operations Manager?

A Collections Operations Manager has overall responsibility for how a Collections function works, ensuring that business targets are met but also that customers are being treated fairly and are receiving positive outcomes.

What does a Collections Operations Manager do?

• Delivering Collections policies, procedures and processes, monitoring for efficiency and consistency;
• Acting as role model and leader, making sure business goals and values are embedded in the Collections function;
• Set performance and conduct expectations within the Collections team to meet business objectives, monitoring if these are being achieved consistently;
• Ensures the Collections staff are delivering an excellent standard of customer service at all times;
• Continually drives improvement through reporting on processes and outcomes;
• Preparing the Collections budget.

Are you looking to appoint a Collections Operations Manager?

Whether it’s permanent or a contract appointment, we can help you find the perfect candidate for the position. To find out more, complete the contact form below and we’ll be in touch within the next working day to discuss your opportunity further.

Why should you use us for your search?

• Our extensive network of Collections experts enables us to present your opportunity to the best talent on the market;
• Proactive head-hunting delivers the right candidate for your opportunity swiftly whilst improving the accuracy of the search;
• You’ll receive a shortlist of qualified candidates that fit your requirements. This means you won’t have to sift through handfuls of prospective candidate CVs;
• We have a database of pre-qualified, permanent and contract Collections professionals who are ready and waiting to hear about your role.

If you or your organisation are looking to appoint a Collections Operations Manager, complete the contact from below and we’ll get in touch with you within the next working day to discuss how we can help you find the best talent for your role.