Complaints Team Leader

What is a Complaints Team Leader?

A Complaints Team Leader leads and manages a team of Complaint Handlers.

What does a Complaints Team Leader do?

• Ensures complaints activity runs smoothly, to regulatory standards;
• Drives complaints handling performance, management information and feeding back to management;
• Oversees complaint review process, including data gathering, customer contact and decision making;
• Succession planning and talent management.

Are you looking to appoint a Complaints Team Leader?

Whether it’s permanent or an interim appointment, we can help you find the perfect candidate for the position. To find out more, complete the contact form below and we’ll be in touch within the next working day to discuss your opportunity further.

Why should you use us for your search?

• Our extensive network of Complaints and Remediation experts enables us to present your opportunity to the best talent on the market;
• Proactive head-hunting delivers the right candidate for your opportunity swiftly whilst improving the accuracy of the search;
• You’ll receive a shortlist of qualified candidates that fit your requirements. This means you won’t have to sift through handfuls of prospective candidate CVs;
• We have a database of pre-qualified, permanent and interim, Complaints and Remediation professionals that are ready and waiting to hear about your role.

If you or your organisation are looking to appoint a Complaints Team Leader, complete the contact form below and we’ll get in touch with you within the next working day to discuss how we can help you find the best talent for your role.