Head of Complaints

What is a Head of Complaints?

The Head of Complaints in a business has overall responsibility for co-ordinating and delivering the organisation’s Complaints programme.

What does a Head of Complaints do?

• Leads the senior Complaints team;
• Works with key stakeholders and ‘Heads of’ to understand non-compliance issues which are or could generate complaints;
  Devises a Complaints Programme and delivers all Complaints work-streams;
• Reviews any major complaints that could have or potentially have a serious impact on the business’s reputation;
• Directs Complaints project planning and reporting activities.

Are you looking to appoint a Head of Complaints?

Whether it’s permanent or an interim appointment, we can help you find the perfect candidate for the position. To find out more, complete the contact form below and we’ll be in touch within the next working day to discuss your opportunity further.

Why should you use us for your search?

• Our extensive network of Complaints and Remediation experts enables us to present your opportunity to the best talent on the market;
• Proactive head-hunting delivers the right candidate for your opportunity swiftly whilst improving the accuracy of the search;
• You’ll receive a shortlist of qualified candidates that fit your requirements. This means you won’t have to sift through handfuls of prospective candidate CVs;
• We have a database of pre-qualified, permanent and interim, Complaints and Remediation professionals that are ready and waiting to hear about your role.

If you or your organisation are looking to appoint a Head of Complaints, complete the contact form below and we’ll get in touch with you within the next working day to discuss how we can help you find the best talent for your role.